Account Executive - Service Sales - Spokane, WA

Account Executive
- Service Sales
- Spokane, WA

Air Reps, a division of Daikin Comfort Technologies North America, is a leader in HVAC solutions that are clean, comfortable and efficient. Air Reps’ expertise and passion for people are our biggest talents. We bring the most comprehensive product offerings, unrivaled thought leadership, and customer‑centric support to the commercial HVAC market. Engineering collaborative, reliable solutions is the name of our game.

Spokane, 1710 N Calispel St, Spokane, WA 99205, USA

Air Reps is seeking a professional individual for our Service Sales Manager position at our Spokane, Washington location.

The Service Sales Manager is responsible for driving profitable service revenue growth by developing long‑term customer relationships and expanding preventative maintenance, repair, monitoring (including HERO), and turnkey retrofit solutions. This role protects and grows the installed base, particularly VRV systems, by identifying opportunities to bundle maintenance, equipment upgrades, controls improvements, and mechanical retrofits into comprehensive service solutions. The position balances revenue growth with margin protection while collaborating closely with operations and equipment sales to deliver a strong HVAC owning experience and sustainable business results.

• Develop and execute territory plans aligned with service growth goals.
• Build relationships with owners, facility teams, and contractors to position Air Reps as a long‑term service partner.
• Drive adoption of preventative maintenance, HERO monitoring, and lifecycle service strategies—especially for VRV systems.
• Drive turn‑key projects with end‑user accounts for retrofit, upgrades, and replacements.
• Identify new service verticals and expansion opportunities within existing accounts.
• Manage project opportunities from design through bid, award, and turnover.
• Lead pricing strategy in coordination with sales management to protect margin.
• Support bid‑day activity and contractor negotiations.
• Maintain accurate pipeline, backlog, and project data in Salesforce.
• Coordinate closely with service operations to align sales commitments with execution capacity.
• Ensure clear turnover of service agreements and retrofit projects.
• Drive renewals, customer retention, and cross‑sell opportunities with equipment teams.
• Follow standardized service sales processes and reporting expectations.
• Participate in training, product launches, and internal sales initiatives.

• Applies advanced knowledge of the HVAC contracting business typically obtained through advanced education and work experience.
• Manages projects and processes while working independently and with limited supervision.
• Coaches and reviews the work of lower‑level professionals.
• Manages difficult and sometimes complex problems; takes new perspectives on existing solutions.

• Understanding of the HVAC contracting business.
• Ability to read and understand construction documents and drawings.
• Strong customer service and relationship management skills with the ability to generate new business through a sales plan.
• Working knowledge of MS Office (Excel, Word, PowerPoint, Outlook, SharePoint).
• Effective project management skills, working knowledge of PM software.
• Ability to establish positive working relationships with internal and external customers and employees.
• Excellent verbal, written, and presentation communication skills.
• Change‑management skills – implementing new processes and procedures.
• Demonstrated analytical and problem‑solving techniques.
• Effective organizational and time‑management skills, including prioritization and on‑time completion of projects.
• Ability to apply good judgement and strong work ethics and integrity on the job.
• Ability to adapt quickly to change and work effectively on various activities.
• Strong team player, results‑oriented, dedication to excellence and a sense of urgency to achieve business objectives.
• Ability to maintain a flexible work schedule to travel to client locations to accommodate account needs.
• Ability to practice safe work habits and follow company policies and procedures including safety…