HVAC Comfort Advisor

HVAC Comfort Advisor

Cline's Heating & Air is seeking a motivated, customer-focused Comfort Advisor who puts people over profits and is dedicated to earning customers for life. In this consultative sales role, you'll act as a trusted expert, educating homeowners on HVAC systems, energy savings, and maintenance best practices while building long-term relationships.

Location:

Spokane, WA (serving North Idaho & Eastern Washington)

Salary:
Commissioned

• Conduct in-home consultations to assess customer needs and recommend HVAC solutions.
• Educate homeowners on system options, rebates, financing, and energy-efficiency incentives.
• Prepare detailed proposals and estimates, ensuring accuracy and clarity.
• Build long-term relationships with customers, ensuring a trusted and professional experience.
• Follow up with potential and existing customers to nurture relationships, close sales, and confirm satisfaction.
• Offer and educate customers on add-on products such as indoor air quality systems, humidifiers, smart thermostats, UV lights, and more.
• Ensure installers are equipped with the tools, materials, and information they need for on-time, efficient installations.
• Collaborate with experienced technicians and installers, providing support, answering questions, and maintaining open lines of communication.
• Maintain clear, timely communication with customers, installation teams, and internal stakeholders.
• Stay informed on the latest HVAC products, trends, and advancements to provide expert recommendations.
• Maintain an organized pipeline of leads, tracking sales progress and customer interactions.
• Work closely with installation teams to ensure smooth project execution and a flawless customer handoff.
• Deliver exceptional customer service, ensuring a positive experience before, during, and after installation.
• Represent Cline's AC with professionalism, integrity, and a steadfast commitment to customer satisfaction.

• Proven sales track record in the HVAC industry, with at least 2 to 3 years of experience.
• In-depth technical knowledge of HVAC systems and the ability to articulate complex maintenance and product benefits.
• Strong interpersonal skills with a proven ability to develop lasting business relationships.
• Strong consultative sales approach (our goal is to create customers for life, not just make a sale).
• Knowledge of HVAC systems or a strong ability to learn technical products quickly.
• Excellent communication and interpersonal skills (building trust with homeowners is key).
• Self-motivated, goal-oriented, and driven to succeed in a competitive market.
• Proficient with CRM software, proposal creation, and lead tracking.
• Valid driver's license and ability to travel locally for in-home appointments.

• This is a commissioned job (uncapped earning potential).
• Company-provided vehicle, cell phone, and tablet.
• Medical.
• Dental, Vision, and Accident Insurance are also available.
• 401K Plan.
• Paid holidays.
• Paid vacation time.
• Opportunity for advancement.
• Ongoing local, regional, and national training opportunities.
• Mentorship and personal, professional, and financial goal planning.
• Our family of employees participates in hunting trips, camping trips, BBQ's, and other fun activities throughout the year.