Account Representative

Join the Family - Come work for an exciting company offering great benefits, challenging opportunities, and colleagues who feel more like family.

• Serve as the primary commercial point of contact for assigned regional customer accounts.
• Maintain regular customer engagement through site visits, operational touchpoints, and structured business reviews.
• Ensure stable service delivery and alignment between customer expectations and APC field execution.
• Proactively identify risks to retention and elevate issues early to prevent service or relationship breakdowns.

• Monitor customer performance against defined KPIs, including safety, service reliability, and operational outcomes.
• Translate technical and operational performance into clear value stories for customers.
• Partner with Technical Services and Field Operations to address performance gaps and improvement opportunities.
• Reinforce APC's role as a trusted partner, not just a supplier.

• Own renewal preparation and execution for assigned accounts, beginning well in advance of contract expiration.
  • Lead value‑based renewal conversations focused on outcomes delivered, risk reduction, and operational improvements.
• Support pricing discussions and contract negotiations in alignment with APC pricing guidance and margin objectives.
• Secure timely renewal commitments and ensure clean transitions into new contract terms.

• Identify opportunities to expand product mix, services, and technical engagement within existing accounts.
• Leverage customer performance data, operational insights, and market benchmarks to frame upsell opportunities.
• Partner with Technical Services to validate solutions through modeling, pilots, or limited trials as appropriate.
• Commercialize approved expansions using ROI‑based, value‑oriented conversations.

• Execute APC's sales and account management process consistently across onboarding, ongoing management, renewal, and expansion stages.
• Maintain accurate CRM records for all customer interactions, opportunities, renewals, and account plans.
• Ensure account documentation reflects current stakeholders, success criteria, and commercial status.
• Support clean handoffs from BDRs during onboarding and provide continuity for customers post‑sale.

• Coordinate closely with Field Services, Technical Services, and Operations to ensure customer commitments are executed safely and reliably.
• Participate in onboarding activities, early delivery reviews, and issue resolution efforts.
• Collaborate with Regional Sales Managers on account strategy, escalations, and growth planning.
• Support National Accounts teams when regional accounts are part of larger enterprise relationships.

• Build strong, multi‑level relationships within customer organizations, including site‑level and regional stakeholders.
• Conduct regular check‑ins, performance reviews, and quarterly business reviews (QBRs) based on account size and complexity.
• Serve as a consistent, professional representative of the APC brand in all customer interactions.

• Adhere to all APC policies and safety regulations, including ATF, MSHA, OSHA, DOT, and applicable federal and state requirements.
• Reinforce safety‑first behaviors in all customer engagements.
• Maintain required certifications and training consistent with explosives industry standards.

• Monitor customer satisfaction, competitor activity, and market dynamics within the region.
• Share insights with Sales Leadership, Technical Services, and Marketing to inform strategy and enable proactive account management.

• "Bachelor's Degree" preferred; "High School Diploma" or equivalent required.
• 3-7+ years of experience in account management, sales, or customer‑facing roles in industrial or technical environments.
• Valid driver's license and ability to travel regularly within assigned territory.
• Strong CRM proficiency and comfort working…