Inside Sales​/Purchasing Representative

Inside Sales/Purchasing Representative Multifab Inc Spokane Valley, Washington, United States About this position

Description:

Summary

The Internal Sales Representative is responsible for preparing quotes, answering customer inquiries, researching new product requests, and writing orders. They will also serve as a liaison between outside sales and customer service departments. The Inside Sales Representative is an early point of contact for prospective and existing customers who purchase a product or service that the business supplies. They respond to the most fundamental inquiries and promote customer satisfaction by reinforcing service features and benefits in a professional and agreeable style.

• Confer with customers by telephone, email, or in-person to provide information about products and or services, take or enter orders, revise orders, inform purchasing, and/or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers’ problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken.
• Resolve customer order complaints, pricing concerns, pick-ups, and credits. For billing issues, consult with AR.
• Refer unresolved customer grievances to designated departments for further investigation.
• Determine charges for service requested, collect deposits or payments, or arrange for billing.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Solicit sales of new or additional services or products.

Essential Duties and Responsibilities

• Create, process, and monitor sales orders
• Professionally handle incoming requests from customers and associates to ensure orders are processed in a timely manner
• Provide timely turn-around on all sales orders to insure adequate delivery of goods and services
• Respond to customer and supplier inquiries about order status, changes, or cancellations
• Contact Sr. inside Sales/purchasers and/or warehouse to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems

• The Purchasing Coordinator is responsible for processing purchase orders and tracking inventory supply while collaborating with associates to ensure customer satisfaction.
• Monitor and track the purchase order process
• Ability to negotiate best vendor terms, pricing, and delivery based on a specific budget and schedule requirements
• Prepare purchase orders and send copies to suppliers and to departments originating requests
• Determine if inventory quantities are sufficient for needs, purchasing more products when necessary
• Maintain working knowledge of purchasing policies, processes, and procedures (e.g., demonstrate a complete understanding of buying and pricing products)
• Analyze trends in vendor pricing and sales activity to determine the correct timing of purchasing
• Contact suppliers in order to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems
• Review purchase orders in order to verify accuracy, terminology, and specifications
• Prepare, maintain, and review purchasing files, reports, and price lists
• Compare prices, specifications, and delivery dates in order to determine the best bid among potential suppliers
• Calculate costs of orders and charge or forward invoices to appropriate accounts
• Compare suppliers' bills with bids and purchase orders in order to verify accuracy
• Locate suppliers, using sources such as catalogs and the internet, and interview them to gather information about products to be ordered
• Maintain knowledge of all organizational and governmental rules affecting purchases, and provide information about these rules to organization staff members and to vendors
• Prepare invitation‑of‑bid forms, and mail forms to supplier firms or distribute forms
• Enter data to maintain the purchase order database

• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers while following Company Confidentiality requirements
• Utilize…