Dispatch Officer

Dispatch Officer

VP Area: Campus Security & Public Safety

Department: Security

Work Schedule: Friday 5 pm – 3 am & Saturday – Monday 9 pm – 7 am.

Telework Availability: On‑campus Position

FLSA Status: Non‑Exempt

Employee Classification: Regular full‑time (staff 30+ hours)

Hours per week: 40

Months per year: 12

Join the Gonzaga University Team as a Security Communications Dispatch Officer.

Gonzaga University is looking for a calm, dependable, and service‑oriented individual to join our Campus Security & Public Safety team as a Security Communications Dispatch Officer. In this vital role, you’ll be the first point of contact during emergencies and day‑to‑day operations—supporting the safety of our campus community 24/7.

If you're passionate about helping others, thrive in high‑pressure situations, and have a knack for clear communication and attention to detail, this is your opportunity to make a meaningful difference in a dynamic campus environment.

Be part of a team that values integrity, collaboration, and community, and help us ensure Gonzaga remains a safe and welcoming place for all.

• 75% – Communications & Systems
  • Communications
    • Answer and prioritize emergency and non‑emergency calls and dispatch officers or route to appropriate departments
    • Use proper radio protocol and multitask effectively while coordinating service calls
    • Dispatch Plant Services after regular business hours
    • Answer University switchboard calls during closures, holidays, or coverage gaps
    • Assess and triage after‑hours maintenance, custodial, IT, and grounds issues at campus properties
    • Notify on‑call staff and campus departments of emergencies or unusual incidents after hours
    • Patch officers through to Spokane Police/Fire radio channels as requested
  • Systems – Alarms & Access
    • Monitor fire, burglary, panic, temperature, and intrusion alarms
    • Operate and monitor the Persona card access system to secure or unlock buildings, including emergency lockdowns
    • Track and respond to Fire Pager and 911 calls
  • Systems – Surveillance
    • Conduct real‑time and post‑incident video surveillance using campus security camera system
    • Monitor for suspicious activity and alert officers as needed
    • Export video footage upon request by officers or law enforcement
  • Systems – Dispatch Records
    • Log all dispatch activity in Omnigo, including calls for service and daily reports
    • Run reports from both Dispatch and Officer
  • Modules Systems – Parking & Lost/Found
    • Use T2 system to locate campus affiliates and manage parking records
    • Record and track lost & found items in Crowdfind system – (Essential)
• 20% – Resource Liaison
  • Coordinate services for the campus community with external agencies such as Safe Ride, Uber Health, Detox, Spokane Police/Fire, Spokanimal, Avista, and Lutheran Services
  • Maintain up‑to‑date emergency and non‑emergency contact lists for staff, faculty, and students
  • Provide access to student health information during emergencies, following appropriate protocols; utilize internal systems such as EMS and Star Rez to support communication and service coordination – (Essential)
• Additional Duties as Assigned by the Department

Vocational, Associates, or Technical Degree

1 year

In lieu of the educational qualifications, candidates may qualify with equivalent professional experience at a ratio of one year of experience for each year of required education.

• Ability to pass a background check.
• Previous experience in dispatch, security, or emergency services.
• Strong verbal and written communication skills.
• Ability to remain calm and focused under pressure, including in emergency or high‑stress situations.
• Computer literacy, including proficiency in word processing and data entry.
• Availability to work various shifts, including nights, weekends, and holidays.

• Associate’s or Bachelor’s degree in Criminal Justice, Communications, Emergency Management, or a related field.
• Work experience in higher education.
• Proficiency with security and surveillance technologies, including video monitoring systems and card access control.
• Familiarity with Computer‑Aided Dispatch (CAD) systems, radio…