Store - Manager - Asset Protection - Northpointe Plaza Rack

Job Description

The Manager of Asset Protection (AP) is responsible for supervising Asset Protection teams in the store they support. This includes recruiting, developing, overseeing performance, and budgeting. The manager executes the company’s shrinkage reduction strategy within their store/building, ensuring the safety and security of employees, preventing theft, enhancing profitability, and aligning with the company’s values and business strategy. The role partners with cross‑functional store leaders to support the retail asset protection business.

• Lead by example and execute the organizational strategy set by the AP Division.
• Develop strong relationships within the store, including with the Store Manager, Service Experience, Inventory Accuracy, and Human Resources teams, serving as a leader on shrink‑impacting subjects.
• Act as owner of building security and safety, educating the store on emergency preparedness and assisting employees in safety incidents.
• Monitor and communicate all reports to ensure that AP incidents and cases are reported and documented properly.
• Result‑driven leader who leverages data to identify trends and mitigate internal and external theft.
• Lead execution of the company shrink program and directives, including shrink reduction plans and identifying theft and dishonesty issues.
• Strong people leader who hires and develops talent capable of supporting internal and external investigations, auditing, shortage reduction programs, and AP awareness programs and system controls.
• Be data‑driven by leveraging reporting to identify risks and mitigate issues that reduce loss and maximize profitability.

• Proven success in investigative, asset protection, and security procedures, with prior AP leadership experience.
• Comprehensive understanding of exception‑based reporting tools and case management software.
• Ability to develop and maintain productive relationships with other employees and leaders.
• Clear and professional communication skills with co‑workers and customers.
• Strong decision‑making and problem‑solving skills in high‑stress situations.
• Strong written communication skills.
• Strong organizational, delegation, and follow‑through skills.
• Ability to manage competing priorities in a fast‑paced environment.
• Computer proficiency, including monitoring and surveillance technologies.
• High level of ownership, accountability, and initiative.
• Ability to work a flexible schedule based on department and store needs.

Washington: $57,000–$91,500 annually. Pay offers depend on location and job‑related knowledge, skills, and experience.

• Medical, vision, dental, retirement, and paid time away.
• Life insurance and disability.
• Merchandise discount and employee assistance program (EAP) resources.
• 401(k) plan, PTO accruals, holidays, and additional benefits available by location, job level, and length of employment. Eligibility requirements may apply.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location. Background checks are conducted after a conditional offer. For Los Angeles and San Francisco applicants, Nordstrom follows local legal requirements and ordinances. Please review the legal notices and the Nordstrom Benefits Overview for further details.

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