HVAC Field Operations Manager

JOB SUMMARY

Lead the crew that sets the standard for installs in Spokane and CDA. We are hiring a high-impact HVAC Installation Manager to lead the residential and light commercial install division at Cline’s Heating and Air, a fast-growing family and veteran owned company serving Spokane and Coeur d’Alene. This role is strategic and hands-on. You will own the install lifecycle from sold job to final inspection, driving schedule, quality, safety, and margin.

Partner with our Comfort Advisors on site surveys and estimating, build install plans, coordinate permits and materials, and keep every project on time, on budget, and to code. Coach and grow a winning crew of leads, apprentices, and subcontractors. Run tight quality assurance that kills callbacks and fuels five-star reviews. Track and improve KPIs like cycle time, gross margin and pass rate while leveraging Service Titan for job costing, inventory, and workflow.

You will work directly with the owners, shape SOPs, strengthen vendor relationships, and elevate Cline’s reputation for craftsmanship and our repair-first, replace-last mindset. This is a unique opportunity to build an elite install team inside a respected, rapidly expanding company and make a measurable impact on growth and customer experience.

At Cline’s AC, we don’t just install HVAC systems—we set the standard for quality, expertise, and customer satisfaction. As Spokane’s most reliable HVAC company, we have been serving homeowners, businesses, and contractors since 1988 with a commitment to excellence that goes beyond just getting the job done. We believe in building lasting relationships, not just with our customers, but with our employees and industry partners.

Our team is made up of high performers who take pride in their craft, support each other, and never settle for average. We invest in ongoing training, the best tools and technology, and a work culture that values accountability, growth, and teamwork. At Cline’s, we offer competitive wages, career advancement opportunities, and a company culture that feels like family. Whether it’s a company BBQ, team outings, or simply celebrating wins together, we believe in creating an environment where people love to work.

If you’re looking for a company that values excellence, integrity, and the pursuit of being the best, Cline’s AC is the place for you.

Installation Strategy & Oversight:

• Manage all residential and commercial HVAC installs from pre-site to final inspection.
• Ensure quality, efficiency, and full compliance with industry standards and local codes.
• Team Leadership & Development.
• Recruit, train, and mentor installers and leads.
• Build a culture of accountability, performance, and continuous improvement.

Sales, Estimating & Proposals:

• Partner with sales to scope jobs and produce accurate estimates and proposals.
• Support closing with homeowners and contractors through clear plans and timelines.
• Permits, Codes & Inspections.
• Obtain required permits and coordinate with inspectors.
• Verify installations meet code, manufacturer specs, and warranty requirement.

Rebates, Incentives & Registrations:

• Stay current on energy rebates and tax incentives to maximize customer savings.
• Register equipment warranties and complete all required documentation.

Customer Experience & Follow-Up:

• Conduct post-install follow-ups to confirm satisfaction and address concerns.
• Protect the brand by driving five-star outcomes and referrals.

Operations, Scheduling & Materials:

• Oversee scheduling, material procurement, and workflow coordination.
• Remove roadblocks to keep projects on time and on budget.

Financial Performance & Job Costing:

• Track budgets, job costs, and profitability by project.
• Identify opportunities to increase revenue and reduce waste.

Customer, Builder & Vendor Relations:

• Build strong relationships with homeowners, builders, and suppliers.
• Ensure seamless communication and execution across all parties.

• Proven leader with 5+ years of HVAC management experience (residential & commercial).
• Strong sales, estimating, and project management skills.
• Ability to motivate and develop teams while holding them to high standards.
• A…