Service Tech

Position: Service Tech (54714)
** Sturm Heating and Air conditioning
** is looking for a Residential Service Technician.

The Residential Service Technician is responsible for diagnosing, repairing, and maintaining equipment and systems in customers’ homes. This role focuses on troubleshooting issues, performing service calls, and ensuring customer satisfaction through timely and effective solutions.
** Responsibilities
* ** Diagnose and repair residential systems such as internet, cable, satellite, security, HVAC, or smart home devices
* Respond to service calls and troubleshoot technical issues efficiently
* Perform maintenance and upgrades on existing systems
* Test equipment to ensure proper functionality after repairs
* Educate customers on system use and preventative care
* Document service calls, repairs, and parts used accurately
* Maintain tools, equipment, and company vehicles
* Follow safety guidelines and company procedures
* Deliver excellent customer service and maintain a professional appearance
** Qualifications
* ** High school diploma or equivalent (technical training preferred)
* Previous experience in service, maintenance, or technical repair roles
* Knowledge of electrical systems, networking, or mechanical systems (depending on industry)
* Valid driver’s license with a clean driving record
* Ability to pass background and drug screening (if required)
* Strong troubleshooting and diagnostic skills
* Effective communication and customer service skills
* Ability to work independently in the field
* Time management and organizational skills
* Comfortable working in various environments (indoors, outdoors, confined spaces, heights)
* Ability to lift up to 50 lbs.
** Benefits:
** Health insurance

Dental insurance

Employee discount

Paid time off Traditional 401K + Roth IRA with 4% Employer match

Tuition reimbursement## Qualifications5+ years experience as an HVAC residential service technician. Must have a valid driver license and clean driving history. Able to pass a background and drug screening

Competencies

Ability to work independently in a timely manner, making sure job is done correctly the first time. Must have excellent organizational skills. Must have good oral and written communications skills. Observe all company procedures and safety rules. Work as part of our team to ensure customer satisfaction. Able to work in a fast-paced environment. Must have basic computer skills and be able to utilize mobile device throughout the work day.
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