Senior Service Technician

Position Summary We are looking to hire an experienced Senior Field Service Technician to join our growing team. We specialize in heavy equipment supporting industries including vegetation management, arborist operations, refuse, street sweeping, environmental solutions, and infrastructure support equipment.

The key to our success has always been our people. Every team member is highly knowledgeable about our products and the industries we serve. Whether it’s parts, service, or sales, we understand our customers because we understand their work. We are a fast-growing, entrepreneurial company with opportunities for advancement, development, and long-term career growth.

Key Responsibilities List the major duties and accountabilities of the position in order of importance. Use active verbs and concise phrasing.

Diagnose and troubleshoot mechanical, hydraulic, and electrical issues on heavy equipment

Perform repairs, component replacements, inspections, and preventative maintenance

Read and interpret electrical and hydraulic schematics

Utilize ERP and service management systems to enter and update:

Work Orders (WOs)
Purchase Orders (POs)
Parts requests

Service documentation and technician notes

Create accurate parts requisitions and maintain clear service records

Generate detailed field service reports outlining work completed and issues resolved

Inspect equipment for wear, damage, and safety concerns

Provide excellent customer support and communicate repair recommendations clearly

Support and mentor less experienced technicians as needed

Qualifications/Experience Minimum of 5 years of experience working on construction, heavy diesel, or industrial equipment

Strong experience with hydraulics, electrical systems, diesel engines, and troubleshooting

Ability to utilize ERP systems and computer software for service documentation and workflow management

Comfortable using laptops, tablets, email, and digital diagnostic tools

Strong mechanical aptitude and problem-solving skills

Ability to work independently in both shop and field environments

Welding and fabrication experience is a plus

Must possess a valid CDL license or successfully obtain one within 30 days of employment. Continued employment in this position is contingent upon maintaining a valid CDL and acceptable driving record.

Must be able to pass a background check and drug screening

Physical Requirements / Work Environment Must be able to lift and move up to 50 pounds regularly

Ability to stand, bend, kneel, climb, and work in physically demanding environments for extended periods of time

Work is primarily performed in a service center/shop environment

May occasionally be required to travel to and work at customer locations to perform field repairs and service work Ability to safely operate tools, equipment, and machinery in both shop and field environments

Must be able to work in varying weather, noise, and temperature conditions as needed

Minimum of 5 years of experience working on construction, heavy diesel, or industrial equipment

Strong experience with hydraulics, electrical systems, diesel engines, and troubleshooting

Ability to utilize ERP systems and computer software for service documentation and workflow management

Comfortable using laptops, tablets, email, and digital diagnostic tools

Strong mechanical aptitude and problem-solving skills

Ability to work independently in both shop and field environments

Welding and fabrication experience is a plus

Must possess a valid CDL license or successfully obtain one within 30 days of employment. Continued employment in this position is contingent upon maintaining a valid CDL and acceptable driving record.

Must be able to pass a background check and drug screening
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