Lead Tech - Spokane

Lead Technician

The Lead Technician ("LT") is a senior-level, highly skilled technician responsible for executing complex technical work and leading special projects across the region, including telematics installation, stand-up/sit-downs, challenging technical jobs, and hands-on technical support & training. While not a direct people manager, the LT provides technical expertise and direction to technicians at multiple locations as needed. This role is fundamentally a hands-on, revenue-generating technician position tasked with increasing aftermarket absorption & profitability while increasing customer satisfaction.

A significant portion of time will be spent completing and billing customer-facing service work orders.

The LT performs repairs on equipment as billable hours but also trains other technicians, helps troubleshoot mechanical & electrical equipment in-person & remotely, leads non-routine, high-impact, specialized jobs, and explains technical challenges to customers. The Lead Technician plays a key role in driving second segment sales & PM Yield across the territory. Besides completing assigned service repairs, the Lead Technician assists as needed with training, hiring & assessment, dispatch, communication, and other tasks.

The LT reports to the Operations Manager or Regional Director and is dispatched by Customer Care Coordinators on a daily basis.

• Service Repairs & Special Projects Responsibilities (Regional)
• Directly handle the most challenging technical jobs in the territory, including diagnostic inspections and mechanical & electrical repairs.
• Make repairs and recommendations on customer & Bailey-owned forklifts, directly billing out as much time as possible for customer-facing work to keep Labor Efficiency Rate high.
• Identify root causes of equipment failures and identify safety issues using input from customers, technicians, and Service Managers.
• Conduct root cause analysis to diagnose mechanical & electrical issues and identify safety issues, make recommendations to the customer.
• Travel regionally as needed to execute regional special projects as assigned, including but not limited to:
• Large-scale or complex equipment repairs and rebuilds
• Multi-location equipment or product rollouts
• Technical pilots and testing programs
• Telematics projects
• Regional process improvement initiatives
• Cross-branch troubleshooting or escalation support
• Coordinate project scope, timelines, and execution across multiple locations.
• Communicate project progress, risks, and outcomes to regional leadership and Service Managers.
• Identify recurring regional technical issues and recommend standardized solutions, training, or process improvements.

• Train, mentor, and support technicians across the region, both on-site and remotely.
• Assist technicians with advanced troubleshooting and diagnostics.
• Provide virtual support via phone calls & Teams to assist other technicians in identifying root causes of issues, making repairs, navigating software, or making good decisions.
• Support technician development by sharing best practices, safety standards, and technical procedures.
• Conduct structured technical trainings as needed, including group and 1:1 training(s).

• Help communicate HR, safety, operational, and work-related messages consistently across regional branches.
• Assist Service Managers and Field Service Managers with hiring support, onboarding, and new-hire technical training as requested.
• Fill in for SMs and FSMs as needed.
• Support coordination between service, operations, sales, and leadership on regional initiatives and special projects.

• Regular regional travel required; overnight travel may be necessary.
• Promote and participate in Bailey's safety, training, and environmental sustainability programs across the region.
• Maintain all required licenses, certifications, and training to avoid expiration.
• Represent Bailey professionally at all locations in the region by:
• Maintaining a professional appearance and wearing required uniforms
• Keeping vehicles and work areas clean and organized
• Being courteous, knowledgeable, and informative with customers and branch teams
• Model safety-first behavior and reinforce compliance with company standards.
• All time spent on customer repairs, whether working independently or assisting another technician, must be accurately clocked and billed to the appropriate SWO.
• Perform other duties and regional special projects as assigned.

• Competitive pay.
• Comprehensive benefits.
• Multiple health plans including one plan with 100% employer paid premiums.
• Generous 401K matching.
• 100% Employer paid short- and long-term disability.
• Industry-leading vacation plan with new employees earning 3 weeks of PTO per year and eligible for up to 5 additional sick days.
• Referral bonuses.
• Assigned company vehicles.
• A family owned and operated business that prioritizes the needs of our employees and customers.
• The ability to grow your career with us…