HVAC Truck Based Mechanic Service Team Leader (union

What you will do

• Under general direction, perform preventive maintenance, repair, installation and replacement of HVAC mechanical equipment and Building Control Systems
• Assist branch leadership with coaching and mentoring of branch technicians to deliver customer satisfaction and follow operational processes.
• Provide Level1 technical support and assist with technical development for others.
• Ensure work complies with state, local, and federal legal requirements and is performed with the highest of ethics.
• Properly complete all required project and service documentation.
• Provide customers with the highest level of service to solve building inefficiencies and resolve service‑related items.
• Act as a trusted advisor, providing solutions and outcomes at the time of service.

• Adhere to all Johnson Controls and customer safety standards.
• Provide safety leadership and instruction to all technicians and subcontractors on Johnson Controls work sites.
• Be recognized as a leader by peers while coaching and mentoring within the branch.
• Serve as an escalation point on technical issues and provide on‑the‑job training for other technicians.
• Provide solutions to others on complex system problems through troubleshooting and advising.
• Escalate critical issues to the technical resource team in Milwaukee.
• Be viewed as an expert in the field by employees and customers.
• Assist management in ensuring proper field operational disciplines of other technicians.
• Provide input on development and training needs of the branch.
• Assist in developing quotes and estimates for identified L&M work and submit to the customer, service manager, or customer service agent as appropriate.
• Identify material needs required for service delivery.
• Help the service manager or customer service agent schedule individuals with the correct skills for repairs or installation.
• Communicate with customers upon arrival and before leaving the work site.
• Ensure high levels of customer satisfaction and keep customers informed on the nature of service, outstanding issues, and recommend system enhancements, upgrades, or repairs.
• Manage assigned work to meet a professional level of execution, on time, and to customer satisfaction.
• Provide consultant‑level services for customers related to building system repairs and enhancements.
• Ensure ultimate customer satisfaction levels with assigned customers.
• Conduct self‑study to improve and maintain technical proficiency; complete all required training and certifications.
• Provide recommendations and solutions to ensure facilities run efficiently, including upselling opportunities, and provide quotes to support those recommendations.

• Strong leadership experience, having demonstrated leadership activities in a foreman role.
• Ability to act independently and coordinate the work of other employees and contractors on a customer site.
• Effective interpersonal skills to represent the company to customers and external contacts.
• Ability to explain technical information to both technical and non‑technical people.

Pay Range: $52.33 hourly rate determined by the CBA/rate sheet. Benefits are provided through a local labor union aligned with a collective bargaining agreement.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non‑discrimination rights as a candidate, visit EEO is the Law.

If you are an individual with a disability and you require an accommodation during the application process, please visit here.