Case Manager

If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services!

We are currently looking for a Case Manager with a passion for human services. This is an exciting opportunity to be involved with an organization focused on a transformative path towards social change, creating pathways for rehabilitation, reintegration, and redemption.

We empower justice-involved individuals to overcome adversity and reach their full potential.

For over 60 years, we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024.

At Pioneer, our employees are important. That’s why we offer a Total Rewards package that includes compensation and benefits to support employees' health, security, and balance.

New hires for this position typically start between $23.16 and $28.95 hourly, depending on factors such as work location, experience, qualifications, skills, competencies, internal equity, and market conditions. While the full pay range is provided to support pay transparency, individual compensation will vary within the range based on these factors.

Eligible after 30 days of full-time employment (minimum of 30 hours/week):

• Medical
• Flexible spending
• Dental
• Vision

Additional coverage after 60 days:

• Life
• AD&D
• Disability

Other benefits:

• Dependent Daycare Flexible Spending
• Tuition assistance (100% for bachelor's, 50% for graduate programs)
• Retirement plan (3.5% annual compensation contribution, plus 3.5% match for 6% individual contribution)
• Employee recognition programs
• Public transportation discount

Join Pioneer and be part of a team that values and invests in you.

The Case Manager is the primary contact between residents and program goals. This position is responsible for executing assessments, documenting results and progress in the client management system, actively collaborating with community resources, communicating routinely with all participants on their case load, providing direct services and coordinating referrals to external agencies for services. The Case Manager assists participants in moderating the effects of incarceration, substance abuse, financial distress, family needs, housing, and mental health.

• Assess individual risk, needs and barriers using validated tools and techniques, assure client and facility safety
• Maintain professional boundaries with clients
• Deescalate clients in need of assistance
• Develop and maintain working knowledge of community resources
• Assists first responders as needed (i.e. police and medical personnel)
• Complete and document a resident needs assessment upon intake
• Collaborate with Community Recourses to meet resident needs
• Facilitate relevant group sessions to meet resident needs
• Work with Program staff to assess resident behavior and needs
• Coordinate resident entry into needed community programs, such as detox, residential treatment, housing, etc.
• Routinely contact each resident based on the appropriate level of service
• Conduct individual goal-setting and case-planning sessions with each resident
• Utilize motivational Interviewing (MI) practices
• Utilize results of needs assessment and other information to assist with completion of short-term and long-term goals
• Review and monitor case plans with client, documenting progress
• Document all assessments and progress in efforts to outcomes database including: progress notes, needs assessment, barrier tracking at scheduled intervals, direct services provides, external referrals coordinated, and other relevant information.

• Bachelor's degree in social work, psychology, criminal justice or related field
• One year of experience working with marginalized populations
• Valid Washington State driver's license.
• Employees who operate their own or PHS vehicles on PHS business, must have a safe driving record as defined by PHS.
• Employees who operate…