Resource Navigator; De-Escalation Team Member

Position: Resource Navigator (De-Escalation Team Member)
Swing Shift & Overnight Shift

* $4.00 shift differential for Overnight shift

WE OFFER EXCELLENT BENEFITS:

* FREE Employee Medical Insurance

* FREE Employee Dental Insurance

* FREE Employee Vision Insurance

* Sick leave (8 hours of paid sick leave per month)

* Vacation (Minimum of 2 weeks paid vacation)

* Discounted health memberships

* Retirement (Employer contribution - 3% contribution and an additional 3% employer match)

* FREE Long-Term Disability Insurance

* FREE Life Insurance

* 13 Paid Holidays

Mission of Catholic Charities

Feed the hungry, heal the hurting, welcome the stranger.

CCEW is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, compensated and, if necessary, disciplined or terminated without regard to sex, gender, race, ethnicity, national origin, citizenship, immigration status, religious affiliation, marital status, military veteran status, age, pregnancy, sexual orientation, gender expression or identity, disability, genetic information, or any other basis protected by law.

Job Summary

This position is responsible for safety oversite, emergency response/resource connections, and day-to-day operational support for Catalyst staff and participants. Collaboration to address issues on and around the facility and connecting with neighbors to address concerns is also a focus of this position. The ability to provide clear, compassionate protocol-driven services utilizing advanced verbal conversational techniques is required.

Job Duties /Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential duties/responsibilities of this job.

* Under the supervision of Facilities Manager and Director, provide day-to-day coordination with other departments to alleviate safety concerns as they arise within the facility/vicinity of the facility

* Create welcoming, supportive environment for participants and visitors by providing person-centered services in a strengths-based approach.

* Ensure rules are being followed--supporting a safe environment for patrons, staff and volunteers. Maintain safety and security protocols by monitoring all general access areas.

* Through regular interactions with patrons and individuals in the neighborhood that are grounded in Trauma Informed Approach and Motivational Interviewing practices, this position is responsible for providing referrals and resources to relevant shelter and community-based services.

* Develop rapport with patrons to cultivate trust and to encourage engagement to services offered within the program and in our community.

* Work closely with care coordinators, peer support specialists, and front-line staff to support access to relevant community-based resources. Understand access points to these services and the barriers that might hinder access.

* Update team members appropriately when Behavioral Health or Physical Health needs of participants that warrant special attention.

* Respond to emergencies, and initiate action as required, including contact with medical emergency response systems.

* Provide skilled response to access vital behavioral health and physical health supports that might be needed, such as:
Mobile Community Assertive Treatment, CHAS Health Street Medicine, and other relevant treatment (such as on-site SUD and Healthcare Coordination options).

* Develop and maintain connections to health care agencies that provide direct care to appropriately triage and refer needs.

* Use skilled verbal engagement techniques to de-escalate disruptive situations involving persons at the Catalyst and other Catholic Charities locations as requested.

* Assess, identify and monitor any illegal activities or concerning behaviors that may need law enforcement intervention on or around campus; make police, Neighborhood Resource Officer (NRO) or City parking enforcement calls as necessary.

* Utilize security surveillance systems to monitor concerning behavior within the facility/neighborhood.

* Coordinate…