Site Success Coach

Overview

Job Site Success Coach – Spokane, Washington (In-person). This role is part of Tessera, a national leader in creating employment opportunities for individuals with disabilities and veterans, operating in 15 states and Washington, D.C. The position is non‑exempt, hourly and part‑time with a pay band of $20.58 – $26.75 per hour (actual range $22.28 – $23.00 per hour). The Coach supports up to 15 active clients and their support circles, primarily in the community and workplace.

• Manage client caseload and provide post‑employment services, spending 78% of time supporting clients either in the community or in the office.
• Use a person‑centered approach to train, coach, encourage, and mentor clients toward employment goals.
• Develop job aids and identify assistive technology to help clients succeed.
• Foster purposeful connections with client supervisors, managers, and employers to support client employment.
• Document progress, maintain case files, case notes, and billings in the information management system in compliance with contract and program guidelines.
• Provide on‑site and remote coaching, 1:1 training, and job aid creation to improve client performance.
• Conduct vocational assessments, continuous intake, observation and incident reports, and create job development plans with clients.
• Provide training and consultations to employers and workforce partners.
• Maintain confidentiality of all client information following HIPAA guidelines and Tessera program rules.
• Operate Tessera‑provided or personal vehicle for job duties when required.
• Prepare for and participate in internal/external audits.
• Attend continuing education, training, staff meetings, and one‑on‑one mentoring sessions with the CES Manager.
• Represent Tessera at networking events, job fairs, and other outreach activities.
• Provide coverage for other team members and perform any other duties as assigned.

• High School Diploma or GED required;
  Associate’s or Bachelor’s Degree in Business, Education, Human Services, Social Work, or related field highly preferred.
• At least one year of relevant experience highly preferred.
• Valid state driver’s license required and ability to obtain and maintain coverage by Tessera’s insurance.
• Must be able to obtain and maintain applicable security clearances and installation access; a background check, E‑Verify, and a Washington State DSHS background check will be required.
• Strong time‑management, professional written and oral communication, and organizational skills.
• Self‑directed with the ability to work independently and in a team.
• Proficiency with technology used to provide services remotely and to instruct clients.
• Knowledge of community resources to refer clients as needed.
• Experience in creating job aids, interpreting assistive technology, and developing strategies to overcome employment obstacles.

• Paid federal holidays and paid sick leave on a pro‑rata basis.
• Tuition assistance available after one year of employment; potential scholarships for qualified dependents.
• Professional development, certification, and training opportunities.
• Verizon wireless discount.
• Employee Assistance Program (EAP) and wellness program.

Tessera is an Equal Opportunity Employer. Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Tessera participates in E‑Verify.