Case Manager - Way Center

SHIFT

UP TO 40 HRS./WK. TO MEET PROGRAM NEEDS; INCLUDING ONE WEEKEND DAY AND HOLIDAYS, AS NEEDED

THE WAY OUT CENTER

CASE MANAGER

FULL-TIME, NON-EXEMPT

PROGRAM MANAGER

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ to meet human needs in His name without discrimination.

The Case Manager provides front‑line homeless outreach services to engage, enroll, navigate, and ultimately provide center/housing referrals to individuals experiencing homelessness from the streets into The Way Out Center or more appropriate temporary housing options. The responsibilities occur in multiple potential settings: front desk coverage at The Way Out Center, Community Partner Agencies (Emergency Center, Social Service Agencies, Mental Health/Substance Abuse Treatment Partner Agencies, Community Corrections/Jail/Prison, etc.),

and any other place that individuals experiencing homelessness congregate. The Case Manager also supports individuals residing at The Way Out Center to help program participants regain control of their lives through recovery from addiction, mental health issues, and substance use challenges while seeking permanent housing. This involves working with individuals to identify goals and making progress toward those goals, helping them to get housing readiness trainings, permanent housing, and achieve housing stability.

• Associate's Degree required;
  Bachelor's Degree preferred
• 12 months direct work experience with individuals experiencing homelessness

• Knowledge of social services, local resources and referrals as appropriate
• Possess general computer and keyboarding skills
• Knowledge of Microsoft Office (Word, Excel), recordkeeping systems, or willing to learn
• Effective communication, both verbally and in writing
• Demonstrate effective personal and situational awareness
• Flexible, relatable, and reliable
• Self‑motivated and work with minimum supervision
• Be an active listener by asking questions and reflecting what is being said
• Maintain healthy boundaries with participants and fellow staff members
• Manage time effectively
• Make decisions based on Established Policies and Procedures manual
• Support Recovery and Resiliency in participants with mental health issues, substance use challenges
• Model tools and techniques to assist participants with mental health issues, and/or substance use challenges obtain and maintain permanent housing
• Successfully participate in TSA Spokane's Employee Development training program
• Skills Training interventions that support participants in achieving recovery goals
• Impact of income on participants benefits (SSDI, SSI, Food Stamps, Housing Subsidies)
• Provide social services, local resources, and referrals as appropriate
• Peer Support Certification preferred; required within 90 days of hire
• Over 21 years of age
• Possess a Valid Driver's License
• Pass a Criminal and Driver Background Check
• Have or complete De‑escalation training
• Proficiency with CMIS/HMIS software preferred
• Current WA State Food Handler's Card, Bloodborne Pathogen and CPR/First Aid Certification or obtain within 30 days of hire

• Represent The Salvation Army and respect and work within its Christian tenets
• Provide outreach services outside The Way Out Center to recruit program applicants
• Aid program applicants to gather or request photo , birth certificates, mental health and substance abuse evaluations, disability services and employment
• Provide support, information and referral services as appropriate to program applicants
• Establish/maintain professional, respectful and positive relationships with coworkers, applicants and community partners
• Complete the pre‑screen and application process alongside the applicant
• Address applicants needs/concerns fairly and professionally; coordinate with supervision
• Develop/maintain strong ties to the community, law enforcement, and other homeless service…