WFS SSVF Case Manager - Spokane, WA​/

WFS SSVF Case Manager
- Spokane, WA
- Full-time/Hourly

WFS SSVF Program - 201

Spokane, WA, USA

$25.00 per hour

Summary:

Provide supportive services to veterans and their families in this grant-funded program. Provide case management services to veterans to develop and execute individual housing plans that enhance housing security to eligible participants through direct and indirect service provision in Goodwill and partner agencies. Must have a valid driver license with personal auto insurance as well as pass background and driver record check.

Education &/or

Experience:

Bachelor's degree from four-year college or university; or one to two years related experience &/or training; or equivalent combination of education & experience.

Essential duties & responsibilities include the following:

• Effectively assist participants to achieve and maintain housing stability by coordinating and/or providing supportive services.
• Ensure that participants receive the assistance needed to promote housing stability, including consulting with participants to conduct needs assessment, working with participants to create individualized housing stability plans that include specific plans and specific goals, monitoring participants from the time of intake until they exit the program, and ensuring that participants obtain needed supportive services, re-evaluate participant eligibility, per program requirements.
• Interpret and explain information, such as eligibility requirements, application details, and program specific information.
• Determine the participant's household needs and priorities. Gather and record information about the participant's health, income, eligibility for public benefits, employment skills, background, family relationships and supports, and living situation in order to identify and coordinate those services that will be most effective and acceptable to the participant in improving housing stability.
• Coordinate activities and work collaboratively with department and contracted community agencies providing services under the SSVF program to ensure that individual housing plans are achieved.
• Create and utilize informal community networks, as needed, to locate resources and make referrals as necessary in support of individual housing plans.
• Participate in meetings, staffings, and other activities as directed to promote and review the effectiveness of individual housing plans and overall case management efforts.
• Conduct other services and activities in concert with Department of Veterans Affairs, Supportive Services for Veterans Families program guide and at the direction of Program Manager.
• Establish and maintain good working relationships with participants, referral agencies, community partners, and all team members.
• Ensure all paperwork and related activities are entered, current, accurate, and in compliance in a timely manner.
• Seek new sources of revenue that will meet Goodwill's mission and align with strategic plan.
• Provide services in accordance with Goodwill policies, procedures, CARF standards, and principles of safety for personnel, participants, and property.
• Maintain flexibility to work occasional evenings or weekend shifts.
• Make necessary notifications when required to law enforcement, supervisors, and other appropriate individuals.
• Demonstrate respect and value all veterans, regardless of circumstances, behavior, or needs.
• Work collaboratively with Workforce & Family Services to provide participant services.
• Follow all policies, procedures, and directives of Goodwill Industries of the Inland Northwest assuring safety of personnel or property.
• Properly wear and maintain all required Personal Protective Equipment (PPE).
• Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
• Comply with all health, safety, and fire standards and all local, state, and federal regulations (WISHA & OSHA).
• Other duties as assigned.