HFCA Diversion Specialist
Job in
Spokane, Spokane County, Washington, 99201, USA
Listing for:
Catholic Charities Eastern Washington
Full Time
position
Listed on 2026-07-03
Job specializations:
-
Social Work
Community Health, Family Advocacy & Support Services, Crisis Counselor, Community Support Services
Job Description & How to Apply Below
Job Title
This position is responsible for diverting households from the homeless housing arena, assessing families for homeless housing services and providing case management/triage services for community-based resources.
Job Duties /Responsibilities
To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential duties/responsibilities of this job.
Divert households from entering the homeless arena by providing alternative services, referrals, and mediation to resolve barriers to housing stability and prevent homelessness.Conduct assessments for families who are seeking homeless housing services and implement HFCA/Diversion policies and procedures.Maintain a caseload of Diversion clients.Triage emergent needs identified through the assessment process.Connect households—in the moment—with health care services, mainstream employment, medical and financial benefit services.Provide client referrals to partner organizations for vacancies within their homeless programs.Maintain legible, organized, and up-to-date records with a homeless database, as well as hard copy recordkeeping processes.Assist with system-wide data check oversight.Provide clear, concise and empathetic information in all written and verbal communication interactions.Answer phones, transfer calls, and take messages in a professional, respectful and calm manner.Adhere to an environment that fosters direct communication and a strength-based approach to service delivery.Carry out shift responsibilities to ensure the ongoing safety, cleanliness and smooth operation of the RRH/Coordinated Entry Center.Provide leadership and appropriate response in case of an emergency.Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisorAs a mandated reporter, follows all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.Adhere to the tenets of Catholic Social Teaching and Catholic Doctrine.Perform related functions necessary to support the mission and core values of Catholic Charities.Job Qualifications
To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.
Education/
Experience:
to perform this job successfully, an individual must have an AA in Social Services or equivalent life experience and at least two (2) years prior experience in the direct service field. Proficiency in navigating Microsoft Office, database systems, and utilizing up to date technology platforms required.
Certificates/Licenses:
To perform this job successfully, no certifications are required. Successfully pass background check applicable to position.
Physical Abilities:
To perform this job successfully, an individual must be able to:
- Regularly stand, climb, walk, hear/listen, talk
- Frequently lift up to 50 pounds, pull/push, carry, grasp, reach, stoop, kneel
- Occasionally sit, crawl
- Clearly see 20+ feet, with or without corrective lenses, ability to focus
Mental & Other Skills/Abilities:
To perform this job successfully, an individual must have the:
- Adaptability : ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
- Analytical Ability : ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize…
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