Young Adult Case Manager; Housing Specialist

Overview

Young Adult Housing Case Manager (Housing Specialist)
Spokane, WA | Full-Time

Volunteers of America Eastern Washington & Northern Idaho is a mission-driven organization dedicated to serving individuals and families experiencing homelessness and behavioral health challenges. We are committed to helping youth and young adults achieve stability, wellness, and long-term success.

The Young Adult Housing Case Manager supports youth and young adults experiencing homelessness or housing instability by connecting them to services and helping them secure and maintain stable housing. This role works closely with community partners and landlords to ensure a coordinated, individualized approach to meeting client needs and promoting long-term stability.

• Provide services to youth and young adults experiencing homelessness or housing instability
• Accept referrals and assist participants in identifying and securing safe, stable housing
• Build relationships with community providers, landlords, and other partners
• Provide case management services, including service planning, referrals, and advocacy
• Support participants in accessing needed resources, benefits, and services
• Maintain accurate and timely documentation and data entry
• Participate in community collaboration and outreach efforts
• Maintain compliance with program, agency, and funding requirements

• Bachelor’s degree in Social Work, Psychology, Behavioral Health, or a related field and a minimum of one (1) year of relevant experience working with youth, young adults, or vulnerable populations
• OR
• High School diploma or GED AND at least two (2) years of equivalent work experience

• Experience working with at‑risk, runaway, or homeless youth
• Experience in shelter, residential, behavioral health, or integrated care settings

• Ability to obtain Agency Affiliated Counselor (AAC) credential within 30 days of hire
• Valid driver’s license and ability to maintain required insurance

• Experience providing behavioral health support, psychoeducation, or crisis intervention
• Knowledge of Medicaid behavioral health documentation standards
• Familiarity with trauma-informed care, harm reduction, and strengths-based practices
• Experience with HMIS or electronic health record systems
• Experience working with high-acuity populations

• Ability to work within the scope of a non-licensed behavioral health role and seek supervision when needed
• Strong interpersonal and therapeutic engagement skills
• Ability to build rapport with young adults experiencing trauma and instability
• Strong crisis intervention and de-escalation skills
• Effective verbal and written communication skills
• Ability to maintain professional boundaries and confidentiality
• Ability to balance documentation, participant engagement, and operational responsibilities in a fast-paced environment
• Ability to work effectively within interdisciplinary teams
• Commitment to equity, inclusion, and culturally responsive care

• 8 paid holidays and 5 floating holidays annually
• 100% employer-paid medical, dental, and vision insurance (~$12,000–$15,000 annual value)
• Employer-paid life insurance & long-term disability (~$1,500–$2,500 annual value)
• Generous PTO (vacation + sick leave)
• 403(b) retirement plan
• Public Service Loan Forgiveness (PSLF)-eligible employer

• Be part of a mission-driven organization serving young adults experiencing homelessness and behavioral health challenges
• Gain hands-on experience in an integrated care model
• Work alongside a collaborative, interdisciplinary team
• Receive clinical supervision and professional development support
• Make a meaningful impact in the lives of young adults working toward stability, wellness, and housing