Lead Frontline Homeless Shelter Staff

• Sick leave (8 hours of paid sick leave per month)
• Vacation (Minimum of 2 weeks paid vacation)
• Discounted health memberships
• Retirement (Employer contribution - 3% contribution and an additional 3% employer match)
• FREE Long-Term Disability Insurance
• FREE Life Insurance
• 13
  
  Paid Holidays

Feed the hungry, heal the hurting, welcome the stranger.

CCEW is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, compensated and, if necessary, disciplined or terminated without regard to sex, gender, race, ethnicity, national origin, citizenship, immigration status, religious affiliation, marital status, military veteran status, age, pregnancy, sexual orientation, gender expression or identity, disability, genetic information, or any other basis protected by law

This position is responsible for assisting with the management and operation of the House of Charity services.

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job.

• Ensures that the rules are being observed and that it is a safe environment for patrons, staff and volunteers. Maintain safety and security by monitoring all general access areas. Respond to and resolve resident complaints.
• Responsible for training new OAs on the different responsibilities of swing and overnight shift.
• Oversees the Respite Program on designated days or evenings. This includes arranging transportation, acting as liaison between Respite and outside agencies, assigning beds and completing related paperwork.
• Oversees required operations tasks during shift, including overseeing community volunteers as needed and attending the front desk, giving out mail, checking in gear, accepting donations, and answering telephones.
• Responsible for process review and process improvement to ensure the best quality of care for patrons.
• Acts as a liaison with the Catholic Charities Security Team to maintain best practices of safety and security cks and ensures a standard level of safety training for all Operations Assistants is maintained.
• Through regular interactions with clients, makes appropriate referrals to relevant social services. Assists case management staff in the coordination of services to residents.
• Through regular interactions with clients, makes appropriate referrals to relevant social services. Assists case management staff in the coordination of services to residents.
• Responsible for ensuring shelter data is up to date, accurate and complete monthly. Responsible for sending data verification to funders as necessary.
• Performs periodic walks throughout the facility to detect hazards. Manage all building operations in the absence of other staff as assigned.
• Intervene in crises, respond to emergencies, and initiate action as required, including contact with emergency response systems. Debrief Operations Assistants on their crisis response to ensure safe practices were followed.
• Participate on the HOC Continuous Quality Improvement (CQI) Team.
• Write significant events involving residents and building operations activities in a daily log; read log daily.
• Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality,integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
• Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.
• As a mandated reporter, follow all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.
• Performs other relevant duties assigned by supervisor.
• Adheres to the tenets of Catholic Social Teaching and Catholic Doctrine.
• Performs as a…