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Disaster Case Manager

Job in Spokane, Spokane County, Washington, 99201, USA
Listing for: Catholic Charities Eastern Washington
Full Time position
Listed on 2026-08-16
Job specializations:
  • Social Work
    Mental Health, Community Health, Family Advocacy & Support Services, Community Support Services
Job Description & How to Apply Below

Job Title

This position counsels and aids disaster survivors, individuals and/or families requiring one or more forms of psychosocial services; interviews clients experiencing problems with personal and family adjustments, finances, employment, food, housing, physical and mental impairments, and/or similar areas; secures and evaluates applicable related information; refers clients to community resources and other organizations.

Job Duties /Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential duties/responsibilities of this job.

  • In either a clinical or a field setting, interview clients with problems such as personal and family adjustments, finances, employment, food, clothing, housing, and physical and mental impairments to determine nature and degree of need.
  • Secure information such as medical, psychological, and social factors contributing to client's situation; evaluates these together with client's strengths.
  • Counsel clients individually, in families, or in other small groups regarding plans for meeting needs, and aids clients to mobilize inner capacities and environmental resources to improve social functioning.
  • Help clients to modify attitudes and patterns of behavior by increasing understanding of the nature and source of personal problems, and by identifying and building on personal strengths.
  • Refer clients to community resources and other organizations as indicated; may determine or participate in determining client's eligibility for financial assistance.
  • Compile records and prepare reports; develops and/or reviews service plan and performs follow-up to determine quantity and quality of service provided client and status of client's case.
  • Accesses and records client and community resource information, manually or using personal computer, to input and retrieve information.
  • May work in collaboration with other professional disciplines.
  • Provide services that are culturally sensitive.
  • Participate actively in community organizations/coalitions serving similar populations and needs.
  • While working collaboratively with other personnel and service providers, is responsible for establishing a respectful relationship with people served while helping the client gain skills and confidence that will empower them to solve their own problems.
  • Reinforce the value of the nurturing family and demonstrate a conviction about the capacity of people to grow and change.
  • Display appropriate interventions to meet service goals and ability to set appropriate service limits.
  • Performs other duties as assigned.
  • Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
  • Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.
  • As a mandated reporter, follows all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.
  • Other duties as assigned.
  • Adheres to the tenets of Catholic Social Teaching and Catholic Doctrine.
  • Perform as a team member to ensure that productivity outcome measures are achieved.
  • Perform related functions necessary to support the mission and core values of Catholic Charities.
  • Job Qualifications

    To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.

    Education/

    Experience:

    To perform this job successfully, an individual must have a high school diploma; a bachelor's degree in a related social service field is preferred. At least 3 years of experience that is directly related to the duties and responsibilities specified.

    Certificates/Licenses:
    Must have a valid Driver's License and ability to drive for work use. The individual must successfully pass the background check applicable to position.

    Physical Abilities:
    To perform this job successfully, an individual must be able to:

    • Regularly sit, stand, climb, walk, hear/listen, talk
    • Frequently lift up to 10 pounds, pull/push, carry, grasp, reach
    • Occasionally crawl, stoop, kneel
    • Clearly see 20+ feet, with or without corrective lenses, ability to focus

    Mental & Other Skills/Abilities:
    To perform this job successfully, an individual must have the:

    • Adaptability: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
    • Analytical Ability: ability to…
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