On-Call Frontline Homeless Shelter

On-Call Frontline Homeless Shelter Staff

On Call Employee Spokane, WA, US

Salary Range: $18.79 To $19.74 Hourly

This position is responsible for assisting with the management and operation of the House of Charity services.

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential duties/responsibilities of this job.

• Ensure that the rules are being observed and that it is a safe environment for patrons, staff, and volunteers. Maintain safety and security by monitoring all general access areas.
• Oversees required operations tasks during shift, including overseeing community volunteers as needed and attending the front desk, giving out mail, checking in gear, accepting donations, and answering telephones.
• Through regular interactions with clients, make appropriate referrals to relevant social services. Assists case management staff in the coordination of services to residents, contact residents’ outside- service providers as necessary.
• Respond to resident complaints and seek solutions that support client success.
• Maintains relevant databases including HOC internal database and CMIS. When necessary, administers the intake forms needed for statistical and narrative reports required by agency; performs required data entry.
• Performs hourly walks throughout the facility to detect hazards. Manage all building operations in the absence of other staff as assigned.
• Intervene in crises, respond to emergencies, and initiate action as required, including contact with emergency response systems.
• Write significant events involving residents and building operations activities in a daily log; read log daily.
• Performs other relevant duties assigned by supervisor, including but not limited to shelter cleaning, mopping and laundry.
• Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
• Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.
• As a mandated reporter, follow all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect
• Adheres to the tenets of Catholic Social Teaching and Catholic Doctrine.
• Performs as a team member to assure that productivity outcome measures are achieved; regular attendance is particularly important for shelter safety and team dynamics.
• Performs related functions necessary to support the mission and core values of Catholic Charities.

To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.

to perform this job successfully, an individual must have a High School Diploma or a General Education Degree. Ability to compassionately interact with mentally ill, and those experiencing substance use disorder and homelessness.

To perform this job successfully, an individual must have a valid Driver’s License and the ability to drive for work use. Successfully pass background check applicable to position.

To perform this job successfully, an individual must be able to:

• Regularly sit, stand, climb, walk, hear/listen, talk
• Frequently lift up to 50 pounds, pull/push, carry, grasp, reach
• Occasionally crawl, stoop, kneel
• Clearly see 20+ feet, with or without corrective lenses, ability to focus

To perform this job successfully, an individual must have the:

• Adaptability : ability to adapt to changes, delays, or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
• Analytical Ability : ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
• Attendance : ability to consistently arrive and be able to work as scheduled. Ability to work night and weekend shifts as needed.
• Computer/Technical Ability : working knowledge of:
  Word Processing software,Spreadsheet software,Internet software.
• Dependability : ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when…