Case Manager - Housing

We're Hiring:
Case Manager
- Get Housing

Position Title:

Case Manager
- Get Housing

Location:

Spokane, WA (community-based; onsite/field work required)

Employment Type:

Full-time M-F; may include some evenings/weekends to meet participant needs & partner schedules

FLSA Status:
Non-exempt/Hourly

Starting Wage: $24.00/hour - DOE

Travel:
Local travel within Spokane County required

Work Location:

2002

E. Mission Ave., Spokane, WA 99202 (On-site)

At Family Promise of Spokane, we believe no child should ever experience homelessness. Our mission is to equip families and the Spokane community to end the cycle of homelessness. Every member of our team plays a vital role in building a future where stability, dignity, and permanent housing are realities for everyone. For more information please go to (Use the "Apply for this Job" box below)..

This is a highly relational, guest-centered role that uses Housing First, low-barrier, and trauma-informed practices to walk alongside families in crisis, helping them remove barriers, navigate housing systems, and secure stable, permanent housing as quickly as possible.

Case Managers collaborate with the Shelter team, Stabilization/Keep Housing Programs team, and community partners to ensure coordinated and compassionate support. This position requires emotional intelligence, adaptability to chaotic environments, and a deep commitment to Family Promise of Spokane’s Core Values:

• Being Radically Empathetic:
  We step into someone else’s shoes without judgement and meet people with dignity. humility, and deep listening.
• Being Collaborative Stewards:
  We don’t just react, we design, we take smart risks, we use data and feedback, and always ask how to do it better.
• Being Curiously Accountable:
  We honor every dollar, every volunteer, and every partner, by working together, with trust, transparency, and accountability.
• Being Intentional Innovators:
  We ask questions, seek to understand, and own our impact - good or bad. We learn out loud and welcome accountability, as a path to excellence.
• Being Compassionately Competitive:
  We care deeply and compete to lead, innovate, and deliver better outcomes. We are driven by purpose and love.

• Conduct comprehensive intake, assessment, and goal-setting with each assigned household.
• Develop, implement, and update individualized case plans with clear housing goals.
• Assist guests in completing housing applications, scheduling housing appointments, and navigating landlord relationships.
• Maintain weekly check-ins (minimum) with each household until stable housing is secured.
• Provide accurate, timely, and objective case notes and documentation within 48 hours in the case management database and maintain an up-to-date Google Calendar.
• Diversion Case Management (Within the Standard Case Management Role)
  • Diversion case management is a specialized intervention within the standard Case Manager role and does not replace or reduce the core case management responsibilities outlined above. Case Managers assigned to diversion work are required to carry out all standard case management and housing navigation duties, in addition to diversion-specific activities.

• Build trusting, professional relationships with guest families using trauma-informed, strengths-based approaches.
• Connect households to supportive services (childcare, employment, transportation, healthcare) to remove barriers to housing.
• De-escalate challenging situations and maintain a strong safe, inclusive, and low-barrier environment aligned with Family Promise values.

• Collaborate with the Get Housing Case Management team to…