PIR Case Management Specialist

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities.

A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview:

The Case Management Specialist provides trauma-informed services to refugees and other qualified immigrants to support a positive resettlement experience and the achievement of client self-sufficiency. This position splits time between two programs: approximately 70% in ORR's Program for Initial Resettlement (PIR) and approximately 30% in the Home ARP program. The Case Management Specialist works closely with clients, colleagues, and external parties to develop service and/or self-sufficiency plans to meet individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements.

Major Responsibilities:

Responsibilities include, but are not limited to:

Provide case management services across two funding streams, dedicating approximately 70% of time to PIR clients and 30% to Home ARP clients, ensuring program requirements and documentation standards are met for each.

Coordinate timely pre- and post-arrival services to ensure each client has essentials such as airport pick up upon arrival, initial and permanent housing, food, medical care, and access to transportation, and is oriented to their new environment.

Help clients find and apply for permanent housing and support them through the move-in process.

Conduct intake services with clients to assess needs. Develop individualized self-sufficiency plans and SMART goals in partnership with each client.

Provide services that are relevant to the client’s goals, including the distribution of direct financial assistance, applications for public benefits, referrals to medical and mental health services, and housing. Ensure active clients receive at least one meaningful interaction every 30 days, up to 90 days of service.

Assess and monitor client progress to support their attainment of established goals, address challenges, and ensure that available resources are utilized.

Detail each client interaction in accordance with program requirements. Input client information into IRC’s case documentation database, ETO, and assist with tracking and reporting as needed.

Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients.

Use personal, insured vehicle to travel and transport clients and materials as needed throughout the service delivery area.

May train and lead the activities of volunteers and interns.

Other duties as assigned.

Key Working Relationships:

Position

Reports to:

Case Management Coordinator Indirect Reporting:
Economic Wellbeing Manager and Senior Health and Wellness Program Manager Other Internal and/or external contacts:

Internal:
Immigration team, Housing Services team, Intensive Case Management team, Economic Wellbeing team, Development team, Finance, Operations and other IRC teams as needed.

External:
All community service providers, landlords,…