Genesys Cloud Developer

Responsibilities

We are seeking a highly experienced Genesys Cloud Developer with 5 to 8 years of experience to join our team.

As a Genesys Developer you will be responsible for designing and architecting Genesys Cloud solutions based on business requirements and technical considerations.

You will collaborate with stakeholders to lead the implementation and configuration of Genesys Cloud solutions and oversee the integration with other systems and applications.

Additionally, you will provide technical guidance and support, troubleshoot complex technical issues, and stay up to date with the latest Genesys Cloud features and capabilities.

• Genesys call flow
• Genesys AI Features / LLM exposure
• Integration & ecosystem

• Call Flow build experience
• Data Tables and Call routing in Genesys Experience
• WFM experience in Genesys nice to have
• Genesys Developer Data actions experience best practices
• Genesys IVR development experience
• DTMF
• Genesys dialog engine bots
• Genesys participant data familiarization
• Data Actions development experience
• Familiar with Genesys APIs and data
• Familiar with Genesys support cases and escalations
• Contact Center for health care domain knowledge nice to have
• Understanding of natural language IVR implementations nice to have
• Genesys Chat experience Build support

Hourly Rate Range - $40-$60/ hr

[Health, Dental, Vision Insurance]

Applications accepted on a rolling basis until filled

We are an Equal Pay Employer. All employment decisions, including compensation, benefits, hiring, training, and promotions, are made based on merit, qualifications, and business needs. We do not discriminate on the basis of gender, race, ethnicity, age, disability, sexual orientation, or any other protected characteristic. We are committed to ensuring equal pay for equal work and regularly review our compensation practices to promote fairness, equity, and transparency across our organization.