Dispatcher, Transportation

Overview

Pacific - Spokane, WA 99201 Overview Salary Range: $20.11 - $31.49 Hourly Position Type:
Full Time

Job Shift:
Day Education Level:
High School

Travel Percentage :
Up to 25% Category:
Nonprofit - Social Services

Join Our Team as a Dispatcher – SNAP Resource Rides!

Are you highly organized, a great communicator, and passionate about helping others get where they need to go? SNAP is seeking a Dispatcher to join our Resource Rides team — a role where your work directly connects community members with safe, reliable transportation.

As a Dispatcher, you’ll be the hub of our operation — assigning trips to drivers, keeping schedules on track, and ensuring every passenger experiences outstanding customer service. You’ll also support volunteers and leadership by maintaining accurate onboarding documentation, guiding drivers, and processing mileage reimbursements. This role is perfect for someone who enjoys multitasking, problem-solving, and making a difference in people’s daily lives.

• Communicate daily with drivers to assign trips and keep rides on schedule.
• Use dispatch software to book trips, update routes, and provide logistical support.
• Maintain the daily ride tracker, phone log, and trip queue.
• Provide excellent customer service by assisting passengers, drivers, and partner agencies.
• Guide volunteers through onboarding and mileage reimbursement processes.
• Collect, process, and ensure accuracy of volunteer mileage forms.
• Report vehicle repair needs and keep leadership informed.
• Respond to client inquiries, provide program information, and connect clients to SNAP resources.

• Strong communication and organizational skills.
• Comfort with multitasking in a fast-paced environment.
• Ability to use (or learn quickly) dispatch and scheduling software.
• A customer-first mindset with a commitment to equity and respect.
• Team-oriented attitude and a willingness to support drivers, clients, and volunteers alike.

At SNAP, you’ll be part of a mission-driven team working to improve lives and strengthen our community. The Resource Rides program makes a real difference by helping people access essential services, and as Dispatcher, you’ll be at the heart of that impact.

Applications will be reviewed as they are received. Open until filled.

Starting salary for this position is $20.11-$22.47 per hour DOE

Full range is $20.11-$31.49 per hour

Benefits include medical, dental, life, LTD, PTO and 403(b)

Apply today and help us keep Spokane moving — one ride at a time!

The Dispatcher is responsible for communicating and assigning trips to drivers and providing logistical assistance as needed to ensure each trip is completed timely, efficiently and with the highest degree of customer service. This position provides support to leadership and incoming volunteers, such as maintaining the volunteer onboarding documentation and providing guidance for the mileage reimbursement form.

• Maintains regular communication with drivers to ensure trips are completed professionally and on time. This includes booking trips, providing estimated departure and arrival times, relaying schedule changes or special needs requirements, answering basic program information questions, and coordinating with medical providers or passengers as needed.
• Maintains daily ride tracker and phone log for program.
• Checks queues, voicemail and email to assign trips to drivers ensuring realistic travel times.
• Becomes an expert at using all dispatch software used by SNAP and partner agencies to book trips.
• Provides assistance to drivers such as moving trips, contacting medical providers or passengers or agencies for clarification or more information regarding trip.
• Orients volunteers on accurate completion of monthly mileage reimbursement documents and procedure for ride assignments from the dispatcher.
• Collects and ensures accuracy of volunteer mileage reimbursement forms.
• Collaborates with partner agencies by receiving and processing volunteer mileage reimbursement documents, and maintaining clear, timely communication to ensure accurate documentation and support.
• Reports any repairs…