Customer Service Representative - State Farm Agent Team Member

Benefits:

• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)

We are seeking a Spanish-speaking, motivated and career-oriented professional to join our team at Ayinde Matthews State Farm, located in Spring Hill, FL. As a State Farm team member, you will build and develop customer relationships within the community to promote State Farm products, including Auto, Home, Business, and Life Insurance. We are particularly interested in candidates who are fluent in Spanish, as we value the ability to effectively communicate with our Spanish-speaking customers and provide them with exceptional service in their native language.

Responsibilities:

• Provide prompt, accurate, and friendly customer service in both English and Spanish. This includes responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.

• Utilize a customer-focused, needs-based review process to educate customers about insurance options and help them make informed decisions.

• Maintain a strong work ethic with total commitment to success each and every day.

As an Agent Team Member, you will receive:

• Hourly pay plus commission/bonus

• Health benefits (Medical, Dental, and Vision) with a 401(k) match

• Paid time off (vacation and personal/sick days)

• Valuable experience

• Growth potential/Opportunity for advancement within the agency

Requirements:

• Excellent communication skills in both English and Spanish
-written, verbal, and listening

• Self-motivated (able to follow direction)

• Detail- oriented

• Proactive in problem-solving

• Dedicated customer service

• Ability to work in a team environment

• Ability to effectively relate to a customer from diverse cultural and linguistic backgrounds

• Property and Casualty license (must be able to obtain)

• Life and Health license (must be able to obtain)

Bilingual Advantage:
As a Spanish-speaking agent, you will have competitive edge in our community, where many customers prefer to communicate in Spanish. Your ability to provide exceptional service in both English and Spanish will enable you to build strong relationships with a broader range of customers and drive business growth.

Next Steps:
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. By accepting this position, you are not guaranteed an agency position with State Farm Insurance Companies. As an agent team member, you will still need to go through the regular State Farm agent selection process when you are ready to pursue an agency opportunity.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.