Training Coordinator

Home Instead - Training Coordinator

Are you looking for a loving and dynamic work environment where your compassion and organizational skills can truly shine? Do you want to make a meaningful impact by supporting older adults and their families while growing professionally?

Join Home Instead, the leading provider of in-home care for older adults, as a highly skilled Training Coordinator. This fun and rewarding role offers the opportunity to work closely with clients, Care Pros, and families while delivering essential training and supporting client care plans. Enjoy excellent benefits including paid time off, medical, dental, and vision insurance, plus professional development opportunities to enhance your career.

• Coordinate and deliver engaging training sessions for Care Pros.
• Track training completion and maintain accurate compliance documentation.
• Support new hire onboarding to ensure smooth integration of new Care Pros.

• Assist with second-round interviews to select candidates aligned with Home Instead values.
• Address client concerns with empathy and proactive problem-solving.
• Maintain accurate records and follow company policies and compliance standards.

• Collaborate with care teams, schedulers, and Care Pros to meet client service needs.
• Conduct quality assurance visits and update client documentation.
• Facilitate client and Care Pro introductions for positive care experiences.

• Serve as a trusted advocate for clients, ensuring top-quality, personalized care.
• Conduct care consultations and assess client needs to develop tailored service plans.
• Use a consultative sales approach to support clients and families effectively.
• Follow up with potential clients to build strong relationships.

• Prior experience in client services, healthcare, senior care, social work, or care coordination strongly preferred.
• Experience working directly with older adults and families is a plus.

• 2 years in Healthcare Administration, Social Work, Gerontology, or a related field preferred, but not required.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with client management software preferred.

• Availability to work evenings or weekends as needed.
• Valid driver’s license and reliable transportation (if client visits are required).
• Ability to maintain confidentiality and adhere to ethical business practices.

Spring Hill 8356 Forest Oaks Blvd, Spring Hill, FL 34606, USA

Home Instead, the leading provider of in-home care for older adults, has launched a new brand identity and campaign to promote the evolving organization. Formerly known as Home Instead Senior Care, the company was founded in 1994 by Paul and Lori Hogan to address a need for personalized care to allow adults to age at home, inspired by Paul’s own grandmother.

It has since grown to more than 1,200 independently owned and operated franchises across the globe, which employ 90,000 professional CAREGivers and deliver more than 80 million hours of care annually.
Created in partnership with creative agency Energy BBDO, the brand’s update includes a simplified logo and the removal of the term “senior care” from the official name – Home Instead. The changes are meant to be more inclusive and a reflection of the evolving global language around the way people talk about older adults. The name change also allows the brand to more broadly address helping aging adults meet their needs wherever they are on their care journey.
The new campaign, “A Life Well-Lived Should Continue at Home,” incorporates the updated Home Instead brand identity. The campaign highlights older adults who have had fulfilling lives full of ups and downs and as they want to continue their lives comfortably and safely in their own homes, Home Instead is there to help.
“When we founded Home Instead around my mother’s kitchen table, we never dreamed it would grow to serve so many older adults across the globe,” said Paul Hogan, Founder of Home Instead. “The new brand and name change moves us into the future and honors the history and inspiration behind our company.”
“Our new brand represents Home Instead today and will continue to serve us as we look to the future,” said Jessie Brumbach, Global Chief Brand Officer, Home Instead. “We’ve given our logo a modern, refreshed look, while keeping the tulip that has come to symbolize the highly personalized care we’re known for. In addition to the updated logo, shortening our name to Home Instead better reflects our global presence and the desire of our clients to remain at home as they age.”