ERSEA Manager

Position Summary

Position Summary :
The ERSEA Manager is a senior leadership role responsible for providing vision, direction, and accountability for the Eligibility, Recruitment, Selection, Enrollment, Attendance (ERSEA), and Parent, Family, and Community Engagement (PFCE) service areas. This position leads and develops high-performing teams, ensuring systems, people, and practices operate with integrity, consistency, and compliance with Head Start Performance Standards and applicable regulations. The ERSEA Manager provides strategic oversight rather than direct service delivery, guiding supervisors and staff to effectively connect families to services and support program outcomes.

While experience in ERSEA, Head Start, or Early Childhood is beneficial, this role is designed for a strong leader who can be trained in program-specific systems and who brings demonstrated ability to build teams, manage complexity, and drive results.

This is a global position with coverage across Hernando and Volusia Counties.

• Provides strategic leadership and oversight of the ERSEA and PFCE service areas, supervising ERSEA Supervisors and ensuring consistent, compliant, and effective implementation of systems across all sites.
• Leads, coaches, and develops ERSEA Supervisors, PFCE staff, and Family Advocates, establishing clear expectations, accountability, and performance standards while fostering professional growth and leadership development.
• Oversees the completion and accuracy of eligibility determination, selection prioritization, and wait listing processes, ensuring appropriate staff identify errors and complete corrections in a timely manner.
• Ensures eligibility documentation and enrollment information are accurately collected, reviewed, and maintained in alignment with federal guidelines and program requirements.
• Leads the development, implementation, and monitoring of ERSEA and PFCE policies, procedures, and systems in accordance with Head Start Performance Standards, federal, state, and local regulations, applicable transmittal notices, and administrative guidance.
• Oversees ERSEA activities within Child Plus, ensuring accurate and timely data entry related to acceptance, waitlists, enrollment, transfers, transitions, drops, attendance, and required reporting.
• Uses data and performance metrics to monitor enrollment, attendance, and family engagement outcomes, identifying trends, risks, and opportunities for continuous improvement.
• Provides leadership and strategic direction for recruitment, enrollment, and family engagement efforts, ensuring teams implement effective outreach strategies to connect eligible children and families to services.
• Oversees systems that support Family Advocates in identifying and documenting family strengths, needs, and case management information, including families experiencing homelessness, foster care placement, or disability.
• Provides leadership oversight of the PFCE Plan, ensuring enrollment, recruitment, and family advocacy data and feedback inform parent engagement strategies and program planning.
• Oversees the development, implementation, and monitoring of community agreements and MOUs to support services to children and families, including partnerships that provide in-kind support, shared resources, or cost-saving benefits.
• Ensures Family Advocates actively support families in collecting and submitting in-kind documentation and that required contributions are accurately tracked and reported.
• Oversees the ERSEA and PFCE service area budgets, ensuring fiscal responsibility, appropriate allocation of resources, and alignment with program priorities.
• Reviews and approves purchases of materials, supplies, and equipment for the ERSEA and PFCE service areas in accordance with agency policies.
• Ensures ERSEA and PFCE staff onboarding, orientation, and ongoing training are conducted effectively, including annual and required compliance training.
• Provides guidance, communication, and technical assistance to supervisors and staff regarding policies, procedures, performance standards, best practices, and operational expectations.
• Provides accurate and timely reports on ERSEA and PFCE activities, expenditures, enrollment status, and outcomes for management analysis and federal reporting requirements.
• When designated, provides monthly enrollment data to the Early Learning Programs Director for submission to federal reporting systems.
• Works collaboratively with ERSEA, PFCE, and other service area leaders to ensure integrated and coordinated service delivery.
• Reviews and approves subordinate timecards and submits required documentation to the finance department.
• Reviews and verifies performance evaluations, counseling documentation, and Performance Improvement Plans in collaboration with ERSEA Supervisors.
• Disseminates local, state, federal, and agency information to staff as needed.
• Collaborates with the management team to support the development and implementation of the annual training plan,…