Liquor Store Manager II

Job Summary

This role will effectively lead, manage, and develop overall stand‑alone liquor store operations and associates to execute best practices and maximize sales and profitability. Responsible for the profit and loss (P&L) for the store and must use leadership and merchandising skills to manage the product levels and make sound business decisions by creating a shopping and working environment that exemplifies the company’s commitment to and vision of service, quality, and neighborhood partnerships.

Store Leadership – Leads and empowers teams to deliver a great shopping experience for customers in alignment with the company’s vision, goals, expectations, and policies while maintaining open communication channels for ideas, suggestions, and feedback. Demonstrates and role models exceptional customer service exceeding customer expectations. Ensures associates greet, assist, provide efficient service and thank customers in a prompt, courteous, friendly, and business‑like manner to promote the company image as a service‑oriented operation.

Establishes and maintains a professional working relationship with customers, associates, vendors, suppliers, and regulatory agencies. (40%)

Financial Leadership – Oversees the financial budget, in‑stocks, inventory, shrink and expenses including labor and supply management and cash control with a high level of integrity, urgency and responsibility within the best interests of the organization. Maximizes sales and profits by ensuring effective display and sales techniques, efficient ordering, scheduling and work planning to associates. Reviews P&L for business opportunities to determine areas for improvement and communicates findings, store status and plans of action with district manager.

(40%)

Associate Leadership – Recruits, interviews and hires the best‑qualified applicants through pro‑active and consistent recruitment techniques, within company established compensation guidelines. Ensures new associates receive proper orientation and training and conducts regular evaluations of direct and indirect reports. Manages, supports and develops associates through feedback, praise, and recognition. Ensures adherence to all state and federal employment laws and company policies and procedures through partnership with human resources and legal department support staff.

Assists in addressing performance issues or recommending separation when necessary. (20%)

Disclaimer – Performs other job‑related duties as assigned.

Required Education – High School / GED

Language(s) Required – English

Language(s) Preferred – English and Spanish

Supervisory Experience – 3–6 years minimum

Knowledge, Skills & Abilities

• Must be at least 21 years of age.
• Proven experience in a SEG lead position; or one (1) year management or supervisory experience in supermarkets, retail, restaurants, hotels or general business.
• Possession of Food Safety Certification or the ability to obtain the same within 180 days of placement.
• High standard of integrity and reliability.
• Demonstrated strong customer service skills, effectively addressing customer issues, and controlling business impact. Proficient with computer applications used in operating the department.
• Knowledge of liquor, wines, and beers.
• Exceptional interpersonal, motivational, customer service, and communication skills.
• Alcohol Compliance Training.

Retail – Location Management:
Physical Demands:
While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed.

The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 30 ft.

Working Conditions:

May be exposed to indoor, outdoor, cold, freezing, heated, and wet/humid conditions. Safety Risk Factors:
May be exposed to sharp objects, loud noise, skin irritants, dust, fumes, sprays, hazardous cleaning solutions, and other toxins. Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment such as racks, carts, pallet jacks, shopping carts, etc. Personal Protective Equipment: goggles, gloves, cutting gloves, fryer gloves, oven gloves, back brace. Pulling requirement: 250 lbs.

Lifting requirement: 70 lbs.

Travel Percent:
None

Overnight:
No

Varied shifts, to include morning, afternoon, evening, and closing shifts. Includes a minimum of one closing shift each week.