Store Manager, Retail & Store Manager

About the Job

Store Manager - SPRING HILL

GENERAL-PURPOSE:

Responsible for all aspects of the Stores' operations. Leads the entire operation of the Store to ensure that Company standards and best practices are consistently met. Staffs, trains, and develops the leadership team to deliver the desired sales and profit results, while maintaining a friendly, easy-to-shop environment. Recruits, trains, and develops Associates. Manages the operations of the Stockroom, Front End, and Sales Floor to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly, and manages expenses through execution of best practices and productivity.

ESSENTIAL FUNCTIONS:

General Operating Requirements:

• Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
• Analyzes Store reports, evaluating controllable expenses and overall Store performance.
• Addresses any variance to Company standards with an appropriate action plan, partnering with the District Manager as needed.
• Ensures proper scheduling of Associates to meet business objectives.
• Accepts special assignments as directed by Leadership.
• Responsible for payroll administration, including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.

Organizational Development:

• Recruits, hires, trains, and develops Assistant Managers, Area Supervisors, and non-exempt Associates.
• Through selection, training, and motivation, strive to reduce Store turnover. Utilizes and promotes all retention tools, including incentive programs, recognition opportunities, contests, and training. Ensures all required training courses are prioritized and completed in a timely manner.
• Responsible for addressing personnel and performance issues, including coaching, verbal and written warnings, progressive discipline, and termination when needed.
• Ensures compliance with Ross personnel policies and procedures.
• Manages Associate Relations issues, consulting with the District Manager as needed.
• Ensures compliance with all State, Local, and Federal regulations.

Expense Control:

• Leads all expenditures to be within budget.
• Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.

Maintaining a Safe & Secure Environment:

• Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.
• Ensures all Associates understand and can execute emergency operating procedures.

Customer Service:

• Treats all Customers, Associates, and other leaders with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using the Company recognition programs.
• Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
• Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.

Personal and Store Brand:

• Leads all Store Associates in, and models a professional appearance in accordance with the Company Dress Code. Reinforces the Company Dress Code at all times.
• Represents and supports the Company brand at all times.
• Manages Store to ensure a clean, neat, easy-to-shop environment.
• Maintains a high standard of housekeeping with the help of contracted maintenance personnel and Ross Associates.

Merchandise Processing and In-Store Marketing:

• Ensures recovery, sizing, and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
• Ensures merchandise is presented and organized according to Company merchandising guidelines.
• Urgently manages merchandise processing to the sales floor within the expected Company timeframe.

Loss Prevention:

• Responsible for training Associates on Loss Prevention programs to achieve Store shortage goals.
• As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash, and credit card information, and merchandise.
• Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention, which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement, and heightened Loss Prevention awareness.
• Responsible for leading the annual inventory process, including preparation and execution of inventory guidelines.
• Monitors mark-out-of-stock policy to ensure proper administration.

COMPETENCIES:

• Manages Work Processes.
• Business Acumen.
• Plans, Aligns & Prioritizes.
• Builds Talent.
• Collaborates.
• Leading by Example.
• Communicates Effectively.
• Ensures Accountability & Execution.

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• Five or more years of Store management experience in a retail environment.
• Must maintain a high level of Customer service.
• Must demonstrate the ability to lead, manage, motivate, and…