IT Manager

Section I:
Brief Summary of the Job

Under the supervision of the City Administrator, the IT Manager is an exempt position under FLSA. The IT Manager is responsible for all information technology functions. This position is the single point of contact for all IT‑related matters such as infrastructure, software, platforms, or end‑user support and is responsible for managing external vendor relationships, administering cloud platforms, enforcing governance policies, coordinating data and analytics initiatives, and driving the City’s technology strategy.

The IT Manager triages, escalates, and ensures resolution of all technology issues, directly handling software and platform matters while coordinating with the City’s Managed Service Provider (MSP) for infrastructure and hardware support. This position is a working manager role leading our daily operations with hands‑on involvement and assuming full ownership of all IT functions to include vendor management and coordination.

• Serve as working manager role leading daily operations with hands‑on involvement and assuming full ownership of all IT functions to include vendor management and coordination
• Serve as the first point of contact for all IT‑related issues and either resolve directly or elevate to the appropriate vendor
• Serve as the single point of contact for all technology vendors, including the MSP, software vendors, and implementation partners
• Manage all IT vendor contracts, service level agreements, and performance accountability
• Coordinate with the MSP on all infrastructure, network, hardware, and helpdesk matters; hold the MSP accountable for response times and SLA compliance
• Proactively monitor system performance for opportunities to improve existing configurations
• Directly troubleshoot and resolve software, platform, and cloud‑related issues that fall outside MSP scope
• Maintain awareness of all open IT issues and provide status updates to affected staff and leadership; ensure resolution
• Administer Microsoft 365 to include user provisioning, license management, security policies, and group configurations
• Design and maintain SharePoint with standardised department sites, permission models, and content governance
• Manage cloud storage strategy across One Drive, SharePoint, and any legacy or application‑dependent file systems
• Conduct regular access reviews to ensure permissions align with current roles and responsibilities
• Oversee software licensing, renewals, and compliance across all City applications
• Develop, implement, and enforce IT policies including acceptable use, software procurement, data governance and cloud usage standards
• Maintain the City’s Software Matrix documenting all applications, owners, costs, renewal dates, and integration dependencies; manage software evaluation and approval process
• Ensure compliance with applicable regulations including CJIS requirements for law enforcement systems
• Establish and maintain data classification guidelines, incident response procedures, and security standards
• Coordinate with data and analytics vendors to ensure alignment between platform initiatives and City priorities
• Develop and manage the annual IT operating and capital budgets
• Track and forecast technology expenditures including licensing, vendor contracts, hardware lifecycle, and project costs
• Provide financial analysis and cost‑benefit recommendations for technology investments
• Manage procurement processes, purchase orders, and invoice approvals for all IT‑related expenditures
• Own and maintain the City’s IT strategic roadmap, updating quarterly and aligning with department needs and City objectives to include providing recommendations for continued cyber‑security and technological needs
• Provide technology guidance and recommendations to department heads and City leadership

Duties, responsibilities, scheduling, shift assignments and work location, may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

Bachelor’s degree in Information Technology, Computer Science, Business…