Member Experience Expert

Looking for a personable, energetic team player. Someone who is not afraid to ensure our members feel welcomed and heard. This role help ensure our culture is clean, friendly, and well maintained. Our experts strive to ensure our members are happy, motivated, and getting an amazing experience every time they walk in. Must be willing to help clean and make calls when needed.

Pay:

$14.00 - $16.00 per hour

Job type

• Full-time
• Part-time

Weekly Day Range

• Monday to Friday
• Weekend availability

Shift

• 4-hour shift
• 8-hour shift

The job description of the Member Experience expert will be to:

Greet each member by name when possible when they are arriving and leaving the club


Make 10 calls

per open hour

to outgoing marketing calls per shift


Conduct membership tours and sell memberships when needed


Meet minimum expectations on KPI such as Appt Closing, SS Booking and Referrals


Ensure all members scan in correctly and clear up any check in alerts


Clean assigned area daily


Monitor and maintain club inventory


Communicate with members and evaluate their needs


Handle complaints from customers


Act as our club’s representative and set an example for our staff
Ultimately, the duties of the Member Experience expert are to make sure our club operates effectively,
and that we keep our members happy.