Dental Office Assistant - Business Assistant

Front Desk Dental Assistant

Dental Care of Spring Hill, part of Heartland Dental, is seeking a skilled Business Assistant to manage front office operations in a fast‑paced, patient‑focused environment. This role focuses on client interaction, office coordination, and billing support to enable smooth clinical services.

• Greet and welcome patients to create a positive first impression.
• Handle front‑office duties: answer phones, process mail and e‑mail, and communicate with patients and insurance companies.
• Use Dentrix for patient scheduling and record maintenance.
• Schedule and confirm appointments for multiple providers.
• File patient insurance claims, verify benefits, and follow up on outstanding claims with explanation of coverage.
• Process payments and accounts receivable; record insurance and patient payments.
• Review treatment plans, fees, and payment options with patients.
• Collaborate with providers and the team to implement Heartland Dental systems and optimize office potential.

• Competitive benefits, including health insurance, retirement savings plans, six paid holidays, and PTO.
• Front‑loaded education and training to help you reach full potential.
• Opportunity to work for a secure, 20‑plus‑year industry leader with unlimited growth potential.
• Access to on‑demand Daily Pay.

• Join a 19‑person team that values collaboration, communication, and community.
• Full benefits offered.
• Schedule:
  
  Monday through Friday.

• Experience in a fast‑paced, customer‑centric environment.
• Excellent communication and organization skills.
• Will have access to PHI; requires complete HIPAA training; must protect PHI and maintain safeguards.

• At least one year in a dental or medical setting.
• At least one year of insurance billing and accounts receivable experience.
• Experience with Dentrix or other dental software.

• Perform essential duties with or without reasonable accommodation.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Availability for virtual or in‑person training sessions as needed.
• All new hires must complete a tuberculosis test, except in FL & TN states.

At Heartland Dental, we’re committed to living our core values that promote diversity and inclusion. We provide all employees and applicants for employment with the protections of federal, state, and local laws granting equal opportunity in employment.