Education Coordinator - LifeFlight Communications

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With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world‑class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated.

We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

Life Flight Communications

The education coordinator participates in the assessment, planning, implementation, and evaluation of training for Life Flight Communications staff and educational programs that improve the delivery of high-quality service. The education coordinator takes a lead role in providing instruction related to the education of both new hire and experienced communication employees and professional development initiatives utilizing current evidence-based practice. The education coordinator utilizes various teaching strategies, information sources, and evaluation methods to promote an environment of continued learning and professional growth.

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• Responsible for organizing and administering the training program for new as well as existing Communications Specialists.
• Responsible for developing and documentation of the training process, including the documentation of the performance evaluations for Communications Specialists currently in training.
• Responsible for developing new training as well as researching and scheduling outside training opportunities for Communications Specialists.
• Developing continuing education standards for Communications Specialists.
• Instructs, counsels, and evaluates CTO’s who are training new personnel.
• Assists in maintaining website that tracks EMS continuing education credits for Communications Specialists.
• Remain current on all communications equipment and procedural changes, as well as updating all training material to reflect the current environment.

• Training & Development (Novice):
  Has presented course modules as part of a program. Effectively prepared by demonstrating knowledge in course content, structure, and objectives, as well as audience characteristics. Demonstrated audience sensitivity and awareness. Responded professionally to content questions.
• Mentoring & Coaching (Intermediate):
  Demonstrates good training and mentoring practices on a regular basis. Acts as a mentor to a person in need of support and direction. Makes a concerted effort to seek problem definition so it is clearly understood, clarifying and refining goals, as needed. Knows how to make personal gains apparent, supporting pride in accomplishment. Cites specific examples of conduct and responds to lack of progress in constructive ways.
  
  Encourages two-way dialogue, soliciting opinions of people being trained and mentored. Explores alternative solutions and approaches which make a person or team more likely to accomplish their goals.
• Curriculum Development (Novice):
  Possesses sufficient fundamental proficiency to successfully demonstrate curriculum development of moderate difficulty. Can identify learning needs, collect input from consultation and review, plan component courses and their learning outcomes, and plan course delivery, resources, and assessment.
• Customer Service (Intermediate):
  Keeps management informed on all aspects of one or more projects. Takes personal responsibility to ensure external and internal customer…