Assistant Branch Manager

Date:
May 20, 2026

Job Location:

First Farmers and Merchants Bank, 4871 Port Royal Road Spring Hill, TN 37174

Education Level: (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job‑specific skills acquired through an apprenticeship program.

Job Type: Full Time

VEVRAA Federal Contractor

Request Priority Referral of Protected Veterans

EOE Protected Veterans/Disabled

To assist customers and potential customers with their banking needs; look for cross‑sell opportunities and make appropriate referrals.

• Open and close all account types; answer questions about products and services; resolve problems; assist with electronic funds transfers; provide expertise in internet banking products; direct customers to appropriate team; identify cross‑sell opportunities; perform teller duties as needed; assist in taking consumer loan applications, entering data, and help with closings.
• Assist Branch Manager in resolving customer problems and complaints; ensure that staff follows bank policies and procedures; assist branch personnel with questions and issues; approve checks for cashing up to established limits; coordinate scheduling of vacations and sick days; create monthly schedule to ensure adequate staffing and coordinate with teller staffing coordinator to request relief needs.
• Train, direct, and evaluate employee performance within the department; identify performance problems and assist Branch Manager with corrective counseling.
• Monitor and ensure proper completion of the Branch Review Forms; communicate form updates to branch staff when necessary.
• Assist with quarterly surprise cash audits (tellers, RBG, & ATM); perform teller duties; manage the vault and daily cash target requirements when needed.
• Monitor branch activities for compliance with established policy and regulations; take action to resolve any non‑compliant issues.
• Perform other duties as assigned.

• Comply with the letter and with the spirit of the bank's Code of Business Conduct and Ethics.
• Maintain the confidentiality of customer and other sensitive information.
• Be punctual and have regular attendance.
• Ensure that the branch provides friendly, professional, personal service to all customers.
• Complete required training and undertake additional training as needed to increase job knowledge and maximize productivity.
• Help develop the skills and knowledge of department/branch staff; conduct performance reviews and foster development.
• Acquire and maintain a working knowledge of regulations and bank procedures. Comply with the provisions of the Bank Secrecy Act and other laws and regulations.
• Ensure that tellers meet teller balancing and accuracy standards and adhere to check‑cashing guidelines.
• Keep management informed regarding key operating issues affecting the department.
• Maintain a professional work environment and businesslike appearance at all times.
• Develop and maintain a positive and productive working relationship with department/branch staff.

• Experience:
  
  Three to five years of similar or related experience.
• Education:
  
  Same as Education Level above.
• Interpersonal
  
  Skills:
  
  Extensive personal contact; motivating, influencing, and training others; fostering relationships; influencing/selling ideas/services to others.
• Other
  
  Skills:
  
  Good communication skills; 10-key calculator and computer keyboard skills; accuracy with numbers and names.
• Physical Requirements:
  
  Frequent movement inside office; operate computer and office machinery such as calculator, photocopier, printer.
• Work Environment:
  Professional office environment; may require travel to branches; routine use of calculators, computers, phones, photocopier, filing cabinets, fax machines.

Robert

C. Matthews, email: bo