Plant IT Support Tech - 2nd Shift

Responsibilities

• Support IT issues and users with shop floor/Manufacturing Execution Systems (Level 1 Troubleshooting).
• Engage L2 or L3 support when necessary.
• Server disk space management and OS patching.
• Hardware troubleshooting and replacement.
• Support users for MS Office or other PC subjects as a result of escalation of a Stratos Help Desk system ticket.
• Work with other members of the IT organization to provide solutions to user issues.
• Keep IT management up to date with local and system changes.
• Create and escalate support tickets using the Stratos Help Desk system.
• Desktop/laptop setup and distribution.
• Basic network troubleshooting and support.
• Execute failover/failback of shop floor systems on a periodic basis.
• Ensure backup of systems is properly working.
• Manage local IT budget.
• Perform other duties as assigned by the plant leadership and the IT Region Leader.
• Communicate daily with plant management and be part of the plant management daily meetings.

Minimum education level:
Associates degree in Information Technology, applicable certifications, or 5 years of experience in the function.

Experience:

• Knowledge of troubleshooting and understanding of when to escalate issues.
• Communicate effectively with a diverse population and demonstrate good interpersonal skills.
• Experience in a manufacturing environment preferred.
• Understanding of or interest in shop floor systems (sequencing, traceability, etc.).
• Familiarity with Microsoft Operating Systems:
  Win7, Win
  10, Server 2008, 2012, 2016.
• Familiarity with Microsoft Office 2016 and Office
  365.
• Familiarity with software and hardware of PCs and network servers.
• VOIP and networking experience and/or training preferred.

• Attention to detail.
• Customer service skills.
• Experience in a manufacturing environment preferred.
• Understanding of or interest in shop floor systems (sequencing, traceability, etc.).
• Familiarity with Microsoft Operating Systems:
  Win7, Win
  10, Server 2008, 2012, 2016.
• Familiarity with Microsoft Office 2016 and Office
  365.
• Familiarity with software and hardware of PCs and network servers.
• VOIP and networking experience and/or training preferred.