Asst Director; Patient Access Services

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With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated.

We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

Care Connections Operations Mg

The most successful candidates will have Healthcare Call Center Leadership experience. In addition, experience leading other leaders is preferred.

The Assistant Director supervises a section; analyzes and evaluates departmental policies and procedures; develops and supervises maintenance of general accounting and statistical record systems; recommends personnel actions, e.g., hiring, promotion and termination.

• Develop goals and objectives for the section based on interpretation of institutional policy and goals.
• Plan to achieve goals or establish priorities.
• Help section understand, share and support the vision.
• Initiate changes in or develop new policies, procedures and/or methods.
• Analyze long-range impact of decisions and plans.
• Ensure the most effective operations of the section through program development, process improvement and coordination/integration of processes with other sections.
• Supervision to include responsibility for planning, coordinating, and controlling the work and procedures; provide advice/consultation to staff regarding problems.
• Adjust work schedules or project priorities to meet emergencies or changing conditions.
• Participate on departmental and/or interdepartmental committees to address problems and facilitate information exchange about programs, problems, etc. Provide information to others (oral or written) to explain/clarify problems, issues or requests.
• Participate in periodic management meetings to keep top management informed of section problems and concerns.
• Analyze and evaluate ongoing section programs to identify areas where adjustments/improvements are needed.
• Develop staffing plans to ensure developmental objectives are being met.
• Define and achieve financial targets in support of business goals of the institution.
• Project future budget based upon analysis of current operations.
• Develop cost reduction projects and targets in collaboration with subordinate managers and operating section managers. Prepare justification or develop alternatives for cost containment/reduction.
• Prepare an annual operating budget for a unit or section, including direct labor, material and supplies, services, equipment maintenance and replacement.
• Analyze and evaluate budget variance to determine cause.
• Create and exceed service standards utilizing key service dimension and from knowledge of patient/customer expectations and best practice.
• Participate in establishing service standards for the section and determine if service standards are compatible with financial targets.
• Ensure that the service standards are met or exceeded by utilizing customer satisfaction, best practices and market information to improve customer service and satisfaction.
• Create an organizational culture (both within and across departments) that provides a safe, satisfying and enriching environment for employees and provides a qualified, competent staff to meet patient needs.
• Define the qualifications and performance expectations for all staff positions through the Performance Development system, including department specific job descriptions, measurable performance standards.
• Create an environment that encourages and supports self-development and learning for all staff through regular feedback, orientation, training programs, work experiences and timely assessments of competency as measured against performance expectations stated in his or her job description.
• Conduct monthly staff…