Manager, Business Intelligence & Data Integrity - Insurance

DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets.

You'll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

The Manager of Data Integrity & Business Intelligence is a leader responsible for driving department‑wide reporting, analytics, data governance, and operational performance. This role ensures the accuracy, reliability, and strategic use of data while directly leading a team of Operations Managers and/or Business Managers. The position partners closely with Operations, Finance, IT, and Executive Leadership to enable data‑driven decision‑making, operational excellence, and scalable performance across the BPS/BPO environment.

• Provide direct leadership to a team of Call Center Managers and/or Business Managers, ensuring alignment to operational goals, performance standards, and enterprise priorities.
• Set clear expectations and accountability for service delivery, KPI performance, data integrity, and reporting discipline across operations teams.
• Drive operational excellence through standardized performance management, data‑driven insights, and continuous improvement initiatives.
• Partner with Operations Leadership to translate business objectives into measurable KPIs, dashboards, and management routines.
• Coach and develop managers to effectively leverage BI insights to improve productivity, quality, financial performance, and client outcomes.
• Foster a culture of accountability, data ownership, innovation, and operational rigor across teams.
• Support workforce planning, capacity management, and performance optimization through accurate and reliable reporting.

• Lead end‑to‑end BI, reporting, and data governance initiatives, including scope definition, timelines, budget, risk mitigation, and resource planning.
• Manage multiple concurrent initiatives using Agile, Waterfall, or hybrid delivery methodologies.
• Facilitate project governance forums, executive steering committee updates, and cross‑functional stakeholder communications.
• Develop and execute roadmaps for reporting modernization, automation, and data quality initiatives.
• Identify and mitigate risks related to data accuracy, system integrations, dependencies, and operational impact.
• Ensure timely delivery of dashboards, reports, and reporting process improvements.
• Drive structured change management and adoption of reporting tools and governance standards across operations.

• Design, build, and maintain enterprise‑level Power BI dashboards, scorecards, and automated reporting solutions.
• Develop advanced data models using DAX, Power Query, SQL, and industry best‑practice schema designs.
• Deliver executive and operational dashboards with drill‑through…