General Manager - Logistics & Distribution Job Spring Hill area,Tennessee USA,Management

Lead Operations. Build Partnerships. Drive Results.

MAU is seeking an experienced and highly motivated General Manager to lead a large-scale customer operation. This role is ideal for a hands-on leader with a strong ownership mindset who thrives in fast-paced warehouse, logistics, or distribution environments.

As the General Manager, you will serve as the senior MAU leader on-site, acting as a trusted business partner to customer leadership while overseeing operational performance, safety, workforce planning, continuous improvement, and employee engagement. Success in this role requires someone who can confidently make decisions, communicate effectively at all levels, and take full ownership of results.

If you're the type of leader who identifies challenges before they become problems, builds strong customer relationships, and treats the business as if it's your own, we'd like to hear from you.

What You'll Do Lead the Business Like an Owner

Take full accountability for site performance across safety, quality, delivery, staffing, training, retention, productivity, and cost.
Drive operational excellence while continuously identifying opportunities for improvement.
Anticipate risks, develop action plans, and proactively address challenges before they impact the business.
Balance short-term execution with long-term strategic planning.
Utilize key performance metrics to drive decision-making and ensure achievement of customer and company goals.

Build Strong Customer Relationships

Serve as the primary point of contact for senior customer leadership.
Develop trusted partnerships by understanding business needs and delivering consistent results.
Communicate effectively with stakeholders at all levels, from frontline associates to executive leadership.
Lead monthly and quarterly business reviews with customer and MAU leadership teams.
Ensure customer expectations are met or exceeded while maintaining alignment with MAU objectives.

Inspire and Develop Teams

Lead, coach, and develop supervisors, trainers, and operational support staff.
Build a culture of accountability, engagement, collaboration, and recognition.
Provide regular coaching and performance feedback to drive development and results.
Partner with recruiting teams to ensure workforce plans support operational demands.
Foster an environment where employees feel valued, supported, and empowered to succeed.

Champion Safety and Operational Excellence

Lead with safety as the top priority and promote a culture focused on achieving Zero Accidents.
Partner with safety leadership to ensure compliance with OSHA standards and customer-specific requirements.
Support the development and execution of safety programs, training initiatives, and safe operating procedures.
Utilize Lean principles and continuous improvement methodologies to improve operational performance.
Ensure department metrics consistently meet or exceed established targets.

Manage Critical Issues and Escalations

Serve as an on-call leader for operational, personnel, and safety-related emergencies.
Make sound decisions quickly in fast-paced and sometimes ambiguous situations.
Lead conflict resolution efforts and support incident investigations when needed.
Escalate issues appropriately while maintaining ownership for driving resolution.

What Makes Someone Successful in This Role The ideal candidate is:

A confident and self-sufficient leader who takes initiative without waiting for direction.
An exceptional communicator who can build credibility with customers, employees, and senior leadership.
Comfortable making difficult decisions and holding teams accountable.
Highly organized and capable of managing multiple priorities simultaneously.
A strong relationship builder who creates trust and influences outcomes.
Results-oriented with a passion for continuous improvement.
Business-minded and capable of balancing operational performance with people leadership.

Required Qualifications

High school diploma or GED and 5+ years of experience in a warehouse, distribution, logistics, or manufacturing environment.
3+ years of leadership experience managing operations and teams.
Experience managing customer relationships and operational performance metrics.
Working knowledge of workforce planning, staffing, safety, and process improvement.
Experience with Warehouse Management Systems (WMS).
Basic safety program and compliance experience.

Preferred Qualifications

Associate's or Bachelor's degree.
Root Cause Analysis training.
OSHA 10 or OSHA 30 certification.
Experience with…