Retail Donor Specialist - Materials Handler Associate

Job Location

Spring Hill

The Retail Donor Specialist – Materials Handler Associate supports Goodwill’s donated goods operations by delivering an exceptional donor experience while safely receiving, handling and moving donated merchandise through backroom operations, including the Donation Express Center (DEC). This role is responsible for donor engagement, material handling, trailer loading, and maintaining an efficient workflow to support production and store replenishment. Under the direction of store leadership, this role balances donor service, safety, productivity, and accuracy in a fast‑paced, high‑volume environment.

The Retail Donor Specialist – Materials Handler Associate operates in alignment with Goodwill’s mission of Changing Lives through Education, Training, and Employment and upholds the values of Teamwork, Respect, Uprightness, and Empowerment.

Consistently deliver the “great” donor experience by greeting donors promptly, offering donation receipts accurately, providing excellent service, assisting donors as needed, and thanking donors sincerely for their support. Manage donor flow to maintain safety, efficiency, and a customer‑friendly environment during peak donation periods.

Support efficient donated goods operations through safe, accurate handling and movement of donated merchandise within backroom operations and donation areas. Maintain consistent material flow to support processing, production, and store replenishment needs in a high‑volume environment. Load, unload, and stage donated goods, including trailers and trucks, in accordance with safety and operational standards. Operate material handling equipment, including forklifts and pallet jacks, as trained and authorized.

Perform all duties in accordance with Goodwill’s safety policies, procedures, and operational standards. Use proper lifting techniques and safe work practices to prevent injury and protect donors, team members, and donated goods. Report safety hazards, equipment concerns, or operational issues promptly to leadership. Support a culture of safety, accountability, and continuous improvement within backroom operations.

Maintain a flexible schedule, including evenings, weekends, and holidays, based on business needs. Perform other duties as assigned to support donor experience, backroom operations, and overall store performance.

• High School Diploma or equivalent (preferred)
• Previous experience in retail, donation intake, production, warehouse, or customer‑facing roles (preferred; not required)
• Ability to balance positive donor interactions with operational and backroom responsibilities throughout the workday
• Ability to follow established operational standards, workflows, and safety procedures consistently
• Ability to work safely and accurately in a fast‑paced, high‑volume environment
• Ability to stand, walk, bend, lift, and move donated goods as required
• Ability to work a flexible schedule, including evenings, weekends, and holidays

• Experience in fast‑paced, high‑volume, quota/production or warehouse environments with strong service, productivity, accuracy, and quality expectations
• Experience supporting donors/customers in a community‑facing role while performing donation processing, material handling, or backroom operations
• Prior nonprofit or mission‑based retail experience
• Bilingual language skills

Full‑Time – Health and Prescription Insurance, 403(b) Retirement Plan, Paid Vacation, Holiday & Sick Leave, Paid Bereavement Leave, Employee Assistance Program.

Part‑Time – 403(b) Retirement Plan, Paid Vacation & Sick Leave, Employee Assistance Program.

Goodwill Industries of Middle Tennessee’s mission is to change lives through education, training, and employment.