GM Coach; Non-Complex - WM

Position Summary

Leads and develops teams effectively by teaching, training and actively listening to associates touring stores and providing feedback, Tourto Teach communicating and collaborating with all levels of associates regarding store operations utilizing technology, business initiatives, merchandising and company direction, introducing and leading company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model and managing and supporting customer service initiatives, for example store of the community and community outreach programs, ensuring customer needs complaints and issues are successfully resolved, developing and implementing action plans to correct deficiencies, providing process improvement leadership to ensure a high quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL Profit Loss statements, managing and assisting in budgeting, forecasting and controlling expenses, ensuring effective merchandise presentation, seasonal transitions, inventory flow and operational processes and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved. Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, promoting a belonging mindset, recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.

Coordinates and oversees job‑related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress, identifying and addressing improvement opportunities, demonstrating adaptability and promoting continuous learning. Ensures compliance with company policies and procedures, supports company mission, values, and standards of ethics and integrity, and utilizes the Open Door Policy.

Builds high‑performing teams, embraces differences, creates a workplace where associates feel seen, supported and connected through a culture of belonging, and creates opportunities for all associates to thrive and perform. Respect the Individual, works collaboratively, builds strong and trusting relationships, communicates with impact, energy and positivity to motivate and influence. Attracts and retains the best talent, empowers and develops talent, and recognizes others’ contributions and accomplishments.

Act with Integrity, maintains and promotes the highest standards of integrity and ethics, and models Walmart values. Serves Our Customers and Members; delivers results with customer focus, applies business models, and makes decisions based on data and stakeholder impact. Strives for Excellence, drives continuous improvement, adopts new technologies, and supports others through change.