Fulfillment Associate

Reports to: Warehouse Operations Manager / Fulfillment Lead

Fulfillment Associate

Location: Spring Hill, TN

Employment Type: Full-time, On-site

Reports to: Warehouse Operations Manager / Fulfillment Lead

White River Fulfillment is a Nashville-based third-party logistics provider specializing in e-commerce fulfillment, warehousing, and shipping solutions for online retailers and growing brands. Founded in 2023 by experienced e-commerce operators, we were built to support fast-moving, scaling businesses with dependable execution and personal service.

As a one-stop fulfillment partner, White River provides same-day order fulfillment, accuracy guarantees, and customized service tailored to every client’s needs. Our team works in a clean, modern, Class-A warehouse in Spring Hill—and we take pride in building a workplace that is hardworking, collaborative, and genuinely fun.

White River Fulfillment is hiring a dependable, detail-oriented Fulfillment Associate to join our outbound team. We utilize a high-tech fulfillment stack, including Ship Hero WMS and a Pick-to-Light system, to ensure we maintain our 99% accuracy rates while keeping the pace fast and the work efficient.

In this hands-on role, you will be responsible for picking and packing orders for some of the coolest growing brands in e-commerce. While you won't be responsible for primary inventory putaway, you will support those roles as needed to ensure the warehouse remains organized and picking lanes are clear.

• Pick-to-Light Execution: Use our Pick-to-Light visual guidance system to quickly and accurately identify items for outbound orders, minimizing walking time and errors.
• Ship Hero WMS Management: Utilize Ship Hero on mobile devices to scan barcodes, verify SKUs, and manage the digital lifecycle of every order.
• High-Accuracy Packing: Pack orders efficiently according to brand-specific requirements (e.g., custom tissue wraps, stickers, or specific marketing inserts).
• Quality Control: Perform final visual inspections and barcode verification to ensure every box contains exactly what the customer ordered.
• Output Goals: Stay active and engaged to meet daily fulfillment targets and ensure all orders are carrier-ready for same-day shipping.

• Team
  
  Collaboration:
  
  Assist the inventory and receiving teams with "spot support" to keep the warehouse organized (e.g., clearing pallets or helping with workflow overflow).
• Kitting & Projects: Execute manual assembly projects, such as building subscription boxes, kitting multi-packs, or applying custom labels.
• Returns Support: Assist with inspecting returned items and sorting them based on quality and brand guidelines.
• Warehouse Excellence: Maintain clean, stocked, and organized packing stations within our Class-A facility.

• Tech-Savvy: You are comfortable working with Warehouse Management Systems and visual tech.
  
  Experience with
  Ship Hero is a huge plus, but the ability to learn a mobile-driven workflow is a must.
• Detail Obsession: You understand that in a 3PL, the "little things" like a specific sticker or the right box size are what make our clients successful.
• Reliability: You show up on time, every time. Our warehouse is a team sport.
• Active Pace: Ability to stand and walk for a full shift and lift/move packages (up to 40-50 lbs) as needed.
• Communication: A positive attitude and the ability to communicate clearly with leads and teammates.

• Previous experience in a 3PL or high-volume e-commerce warehouse.
• Specific experience with Ship Hero WMS.
• Experience using Pick-to-Light or Put-to-Light systems.

• Best-in-Class Tools: We don't use "entry-level" tech. You'll work with Ship Hero and Pick-to-Light systems that make your job more efficient and less stressful.
• Top-Tier Facility: Work in a clean, bright, Class-A warehouse environment in Spring Hill.
• Fun Culture: We’ve built a team that actually enjoys working together. We move fast, but we have fun doing it.
• Nashville Growth: Be part of a local success story. We are a young, scaling company with real opportunities for reliable people to move up.

White River Fulfillment is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.