Member Service Representative II Cimarron

Member Service Representative II

Full Time (38+ Hours)

Monday - Saturday (Varies)

Location:

Cimarron, 8275 W. Flamingo Rd, Las Vegas, NV 89147

The primary purpose of this position is to assist Silver State Schools Credit Union to live out its Mission, "Excellent Member Service and Financial Solutions - For Life," by providing outstanding service to both members and internal members. A key component of this service is to identify member needs and provide appropriate credit union product solutions.

• I will earn respect and build trust by acting with integrity in every situation.
• I will understand my role in supporting the team to achieve our purpose.
• I will focus on people over products and build lasting relationships.
• I will take ownership and accept responsibility.
• I will treat my coworkers with the same high standards as I treat my member.
• I will continuously look for ways to improve myself, my credit union, and my community.
• I will accept there is no "they". We are one working toward the same mission.
• I will commit to the core values.

• Possess adequate product knowledge as measured by the annual product knowledge certification assessment.
• Meet or exceed established sales and service goals.

• Professionally greets and interviews members and potential members to determine financial needs. Suggests and explains appropriate deposits, lending, and investment products.
• Contributes to the credit union's strategic focus on loan & member growth and member service.
• Ability to organize and prioritize work to ensure timely and accurate opening, processing, funding of all accounts (accounts and loans).
• Processes and opens new accounts and additional services while meeting cross-sell performance standards.
• Uncovers opportunities to refer business to other lines of business partners within the credit union such as mortgage solutions, member business solutions, or investment solutions.
• Responsible for accurately completing all Safe Deposit Box services.
• May process a variety of financial transactions for members including issuing checks, processing deposits and withdrawals from accounts, filing insurance claims, issuing certificates, drafts, and other negotiable instruments.
• Identify cross-sell opportunities to enhance relationship with member and provide enhanced services to members by maintaining expert level of knowledge of Credit Union features and benefits, products, and services. This position models a retail type sales and service environment.
• Take ownership of all member requests or complaints with minimal need to refer to another department within the Credit Union.
• Responds and researches member inquiries regarding the operation of accounts, access to services, resolving account discrepancies, balancing, and reconciling, adding or reducing service features on various accounts, and assisting members to make the most effective use of Credit Union's automated services.
• Analyze completed loan applications and supporting documentation submitted by the borrower. Analyze the applicant's financial status, credit history, and collateral, when applicable, to determine feasibility of qualifying the requested loan.
• Provides counseling to applicants, members, and dealers regarding loan decisions and applicable policies and procedures. Ensures that the policies and procedures are adhered to within established guidelines. Acts as a liaison between members and dealers to generate quality loans that are within established guidelines.
• Responsible for accurately completing and reviewing all loan applications, gathering supporting documentation, analyzing applicant's financial status and credit worthiness, and valuing the collateral prior to submitting applications to Consumer Lending for a credit decision.
• Looks for ways to qualify the loan request by gathering additional information when needed, presenting counteroffers when applicable, and suggesting cross-sell opportunities to the origination source.
• Completes each applicable task, stipulation, or condition within lending platform as applicable.
• Ensures all executed documentation and packets (includes all forms for new accounts…