Assistant Community Manager

Customer Service, Apartment Leasing, Communication, Social Media Management, Market Research, Lease Management, Rent Collection, Eviction Procedures, Problem Solving, Microsoft Office Suite, Project Management, Data Entry, Fair Housing Compliance, Sales Skills, Resident Satisfaction, Time Management

At RPM, we’re in the business of extraordinary. We believe people‑first is the way to success, which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility through career training and education. Join us and start your extraordinary journey today.

The Assistant Community Manager greets prospects, processes applications, manages leases and renewals, handles rent collections and evictions, and promotes resident satisfaction and property visibility through effective communication and social media.

• Greet and qualify prospects professionally using guest cards in our Lead Management Software.
• Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements.
• Keep an updated availability report; process applications (including credit checks and rental history verification); submit them for the Community Manager’s approval and follow up with applicants on their status.
• Show apartments, close sales, prepare for move‑ins, obtain resident signatures on paperwork, and provide community orientation.
• Manage lease renewals, send renewal notices, handle move‑outs based on lease terms, apply fees when necessary, and keep property management software updated with move‑in/out and renewal data.
• Manage rental collections, enforce lease terms, track fees, and initiate eviction when needed for financial compliance and revenue optimization.
• Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Conduct market research by surveying competing properties, implement outreach marketing, and update Radix (or equivalent) as needed.
• Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement.
• Complete all necessary paperwork for generating a lease, move‑in, check‑out, and other peak periods in a timely manner.

• High school diploma or GED; or 1‑3 months of relevant experience, training, or a combination of education and experience.
• At least one year of experience in customer service or apartment leasing. A background in accounting combined with customer service is also preferred.
• Microsoft Office Suite and project management skills.

• Strong communication skills and a customer‑focused attitude.
• Knowledge of Fair Housing compliance and lease administration.
• Ability to handle multiple tasks, prioritize work, and maintain accurate records.

May be required to sit for extended periods of time at a desk, climb stairs, read documents and computer screens, hear and understand verbal communications, lift or carry items up to 20 pounds, and operate a computer and peripheral devices.

This role is site‑based and requires time outside with exposure to the elements. It may also require working in confined spaces, heights, and potentially hazardous areas.

Pay range: $22‑$24 per hour plus monthly bonuses and a competitive benefits package.

• Comprehensive healthcare coverage for full‑time associates.
• Employer‑paid employee assistance, mental health, and wellness programs.
• Critical illness, hospital indemnity, and accident insurance.
• 401(k) with robust company match.
• Professional development, career growth, and role‑based learning plans.
• Diversity, Equity, Inclusion and Belonging (DEIB) initiatives and Employee Resource Groups (ERG).
• Paid time off plus floating holidays and volunteer days.
• Discounted perks (e.g., Costco membership, movie tickets, health & wellness, entertainment & travel discounts).

RPM Living is an Equal Opportunity Employer. RPM Living participates in E‑Verify. For more information, see the E‑Verify Participation Poster and the Right to Work Poster.

In case you would like to apply directly, please visit the RPM Living careers page and submit your application.