IT Help Desk Technician

The Field Service Technician / Help Desk Support Specialist is responsible for providing technical support, installation, and maintenance of hardware and software systems in a healthcare environment. This role supports end users both remotely and onsite, ensuring timely resolution of technical issues and successful deployment of IT equipment and systems.
Key Responsibilities

• Receive, review, prioritize, and resolve help desk tickets in a timely manner
• Provide technical support via phone, email, remote tools, and in-person assistance
• Diagnose and troubleshoot hardware, software, and network-related issues
• Utilize remote access tools to resolve user issues efficiently
• Support deployment and configuration of Windows 10/Windows 11 systems
• Assist in operating system migrations (Windows 10 to Windows 11)
• Install, configure, and maintain desktops, laptops, and peripheral equipment
• Perform Active Directory tasks, including password resets and account management
• Support and maintain Windows environments and basic Windows Server functions
• Document all technical issues, resolutions, and customer interactions in the ticketing system
• Assist with inventory management, equipment tracking, and asset deployment
• Provide user training on IT systems, applications, and troubleshooting processes
• Support hardware troubleshooting and break/fix activities

Required Skills & Qualifications

• 1-2 years of Help Desk or IT Support experience
• Strong knowledge of:
  • Windows 10 and Windows 11
  • Active Directory
  • Hardware troubleshooting
  • Ticketing systems
  • Basic Windows Server support
• Ability to troubleshoot and resolve technical issues independently
• Excellent communication and customer service skills
• High School Diploma or equivalent required

Work Environment & Schedule

• Location: Onsite (Healthcare/Medical environment)
• Schedule:
  • Monday - Friday: 8:00 AM - 4:00/5:00 PM (onsite)
  • After training: rotating remote evening shifts (Mon-Thurs, 3/4 PM - 11 PM)
  • Saturday (remote): 4 PM - 12 AM (every 4-6 weeks; Friday off when scheduled)

Job Type & Location
This is a Contract to Hire position based out of Spring Valley, NY.
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Spring Valley,NY.
Final date to receive applications
This position is anticipated to close on Jun 18, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who…