Store Associate​/Customer Service Representative

Customer Service & Sales Associate Within Eye Care!

Are you someone who enjoys helping customers, working in a retail environment, and being part of a team? We're hiring a Customer Service & Optical Sales Associate to support a busy optical center. This role is perfect for candidates from retail, hospitality, wireless sales, banking, customer service, or store associate backgrounds looking for a stable career opportunity with growth potential.

You'll work directly with customers helping them through the eyewear purchasing process, answering questions, processing orders, and ensuring every customer has a positive experience.

Job Description

• Greet customers and provide exceptional service throughout their visit.
• Assist customers with eyewear orders and answer product-related questions.
• Process sales transactions and payments accurately.
• Verify insurance coverage and explain available benefits.
• Answer incoming phone calls and assist customers with inquiries.
• Update customer information and maintain accurate records.
• Support daily store operations, including filing, scanning, and administrative tasks.
• Coordinate order updates and communicate with customers regarding their purchases.
• Work closely with the optical team to ensure a smooth customer experience.

What We're Looking For

• 0-1+ years of customer service, retail, cashier, sales, hospitality, or banking experience.
• Strong communication and relationship-building skills.
• Comfortable using computers and navigating multiple systems.
• Ability to multitask in a fast-paced environment.
• High school diploma or equivalent.
• Positive attitude and team-oriented mindset.

Preferred Experience

• Retail sales or storefront experience.
• Eyewear, optical, healthcare, or medical office experience.
• Processing payments, orders, or insurance information.
• Front desk or receptionist experience.

Why This Role?

• Excellent opportunity to transition from retail into healthcare.
• Customer-focused environment where people skills matter.
• Stable schedule and long-term career potential.
• Hands-on training provided.
• Opportunity to learn the optical industry and grow professionally.

Ideal Backgrounds

• Retail Associate
• Store Associate
• Sales Associate
• Customer Service Representative
• Cell Phone Store Representative
• Branch Banker / Teller
• Front Desk Receptionist
• Hospitality Professional
• Jewelry Store Associate
• Wireless Sales Representative
• Optical Associate
• Assistant Store Manager

Schedule

Spring Valley

• Monday-Thursday: 11:00 AM - 8:00 PM
• Friday: 10:30 AM - 4:00 PM

Job Type & Location

This is a Permanent position based out of Spring Valley, NY.

Pay and Benefits

The pay range for this position is $18.00 - $21.00/hr individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Spring Valley, NY.

Final date to receive applications

This position is anticipated to close on Sep 10, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We…