Director of Customer Success

## Director of Customer Success Hae:
Fully Remote:
United States of America - Florida:
Kokopäiväinen:
Julkaistu eilen:
JR021357

Ota askel eteenpäin ja anna Edenredin yllättää sinut.

Toimitamme joka päivä innovatiivisia ratkaisuja, jotka parantavat miljoonien ihmisten elämää ja yhdistävät työntekijät, yritykset ja kauppiaat ympäri maailmaa.

Tiedämme, että sinulla on sata tapaa kasvaa. Meillä voit laajentaa taitojasi monikulttuurisessa, haastavassa ja dynaamisessa ympäristössä.
** Uskalla liittyä Edenrediin ja valmistaudu kukoistamaan globaalissa yrityksessä, joka tarjoaa sinulle loputtomasti mahdollisuuksia.
** Edenredissä on kyse meritokratiasta. Tulet sellaisena kuin olet ja annat panoksesi. Edenred-konserni tunnustaa, rekrytoi ja kehittää kaikkia kykyjä ja erityispiirteitä.

Olemme sitoutuneet estämään kaikenlaisen syrjinnän ja tarjoamaan kaikille hakijoillemme yhtäläiset mahdollisuudet sukupuolesta ja sukupuolen ilmaisusta, vammaisuudesta, alkuperästä, uskonnollisesta vakaumuksesta ja seksuaalisesta suuntautumisesta tai muista kriteereistä riippumatta.
** Revolutionize B2B Payments with Edenred Pay USA
** Join our team and be part of a company that's transforming the way businesses pay and get paid.  At Edenred Pay USA, we're leaders in innovative B2B payment solutions. Our platform streamlines accounts payable processes, eliminating inefficiencies and empowering Accounts Payable (AP) teams to focus on strategic initiatives. As part of the global Edenred family, we offer a dynamic and inclusive work environment, a commitment to employee well-being and professional growth, and opportunities to drive innovation in the payment industry.

** Why Join Us?
*** We offer medical coverage for employee-only plans, life insurance, AD&D insurance, and long-term and short-term disability.
* Other Benefits Offered:
Dental, Vision, Critical Illness, Hospital Indemnity, Flexible Spending Account, and Accident.
* Retirement Benefits:
Take advantage of our 401K plan with a generous employer match of up to 3.5%.
* The base salary ranges from $130,000 to $150,000 with competitive bonus opportunities available.  If you're passionate about innovation and want to make a meaningful impact, join us at Edenred Pay USA.  The Director of Customer Success owns the commercial relationship with Edenred Pay's strategic and essential accounts (the accounts below the key account tier), across all products including invoice and pay automation, including virtual card and ACH.

The role is accountable for Net Volume Retention (NVR), the spend the assigned customers manage through the platform. The Director of Customer Success runs best practice account management on every account in assigned tiers: risk found and worked early, renewals owned end to end, a business review cadence set by tier, and value shown to each customer. The role leads through a team of account managers (Customer Success Managers for strategic accounts, Digital CSMs for essential accounts) and is ultimately responsible for their business performance.  

Edenred Pay is a private equity backed business growing from roughly $60 million toward $100 million and beyond in revenue. The customer count will grow faster than the customer success headcount, so this role is expected to build the coverage model, process, and automation that raise the revenue each person can retain.  
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* Essential Functions:

Duties and Responsibilities
** The Director of Customer Success designs and runs the coverage model for the accounts below the key account tier and is measured on the retention and expansion of the revenue in those tiers. The incumbent partners with sales, onboarding (also part of Customer Success), customer care, product, engineering and drives cross-functional collaboration…