Assistant General Manager

An Assistant General Manager is responsible for providing clerical and administrative support to the lead General Manager(s). The Assistant General Manager is the liaison to the lead General Manager(s) and homeowners primarily, but will also occasionally interact with vendors, board members and committee members, as well as staff at the Associa Client Shared Service Center (CSSC) and within the branch office.

The duties listed below are designed to describe the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Duties include, but are not limited to the following:

• Achieve a working knowledge of and enforce Association’s governing documents, policies and rules.
• Field and respond promptly to the majority of homeowner inquiries via phone, e-mail, online, work order, letter, and/or in person. Escalate inquiries/issues as appropriate to General Manager to avoid unnecessary conflict with homeowners, to mitigate potential liability for Associa, the branch and the client, and/or if a decision is required from the Board of Directors or GM.
• Interact with vendors and assist with facilitating routine and emergency services as necessary.
• Maintain and update C3 (Complete Control of Communities) with all homeowner data and interactions.
• Maintain and update the Association’s public and private online sites including but not limited to uploading required documents, updating community calendars, responding to homeowner and public inquiries, preparing and posting community announcements and/or notices, uploading community photos, facilitating user registrations/logins, escalating user inquiries/issues to appropriate support services.
• Assist in coordinating meetings, workshops, townhalls and/or community activities/events by arranging for venues and/or 3 rd party services, procuring/provisioning supplies/materials, preparing and compiling documents, documenting lessons learned and/or assisting with post event action items.
• Coordinate private rentals of community facilities including but not limited to maintaining rental schedule, collection and refunding of deposits and fees, scheduling and payment of security and cleaning services, arranging facility access, pre and post inspections of facilities, maintaining appropriate supplies of cleaning and paper products and testing/inspection of facility equipment/fixtures.
• Prepare newsletters, flyers, electronic announcements and other various forms of communications to inform homeowners of maintenance service or projects, activities, meetings, etc.
• Assist in preparing and facilitating mass mailings including but not limited to annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners within the time frames set by state statute or governing documents.
• Assist lead General Manager in monitoring delinquent unit accounts, reviewing client delinquency reports and administering collections processes (on site and online payments, payment plans, refunds, etc.).
• Maintain property and unit files.
• Assist lead General Manager with processing new homeowner welcome packets, if applicable.
• Assist lead General Manager with issuance of amenity and gate access privileges and oversight of physical master keys.
• Support lead General Manager in performing residential lot compliance inspections as necessary including but not limited to initiating violations in C3, responding to homeowner inquiries, escalating homeowner appeals/complaints, posting compliance fees/fines as directed.
• Support lead General Manager and onsite maintenance in conducting common area inspections and coordinating appropriate services as necessary to maintain safe and clean grounds and facilities.
• Assist homeowners with understanding and submittal of Architectural Control applications and processes.
• Assist lead General Manager with procuring routine supplies/materials, preparing requests for proposals or quotes, submitting work orders with 3 rd party service providers, expediting services and delivery of orders.
• Assist lead General Manager with tracking, expediting and reviewing invoices from 3 rd party service providers.
• Assist lead General Manager with maintaining property fact sheets both on site and in C3.
• Other duties as assigned. While the list above is an extensive list of job duties, it is expected that the individual in this position is hands on and flexible in performing, assisting, and/or supervising any necessary task that is requested by our client and/or the management agent.

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of communities/property/real estate and homeowners associations.
• Knowledge of the role of the association board, the Community Association Manager, and how those roles…