Receptionist ​/ Business Team Admin

Description

The receptionist will be responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, flow of correspondence and requisition of supplies, as well as providing general office support with a variety of clerical activities and related tasks for the Business Team.

• Connect callers and walk-ins to the appropriate people or place for info.
• Direct callers to the website for assistance, if applicable.
• Advise callers and visitors with information regarding events for the various ministries.
• Assist with Financial Care requests (screen for regular attendees, advice initial steps to apply, what’s needed, etc., print documents for financial care team, scan and send).
• Pray with callers and visitors as led to do so.
• Assist callers / walk-ins on Hope Center reservations / process.
• Let Hope Center Director know when office food boxes are out / low
• Assist and train employees on copy room equipment (Printers, cutters, laminators, etc.)
• Update Lobby staff binder monthly or as needed
• Recruit and Train New Front Desk Volunteers
• Update volunteer folder documents
• Credit Card Training for New Hires
• Maintain workroom and supplies
• Shop for best prices on office supplies; code the supplies and send to accounts payable.
• Maintain inventory of office supplies.
• Contact provider for service as needed for copiers.
• Fax or assist those faxing documents, as needed.
• Maintains mail room
• Distribute daily mail / packages and sort to the correct employee / team
• Coordinates the pick-up and delivery of express mail services (Fed Ex, UPS, etc.)
• Inform staff of deliveries for them.
• Coordinate pickups / deliveries for staff.
• Assist callers / walk-ins on Hope Center Reservations / process
• Let Hope Center Director know when office food boxes are out / low
• Assist callers / walk-ins on any event registration.
• Update lobby staff binder monthly or as needed.
• Crises Walkins
• Add to workflow in PCO & distribute to appropriate team
• Complete training in lay counseling & crises care
• Comfortable handling crises / manic people and situations
• Provide training documents to new admins.
• Add Newsletter submissions, respond and sort “contact us” as well as online connect cards & info submissions
• Add those requesting newsletters to Mail Chimp
• Distribute and collect signatures for Financial Care envelopes as picked up.
• Run Sunday numbers and collect all numbers and make weekly report for lead team.
• Add to spreadsheets

• Credit Cards
• Approve transactions daily.
• Put together credit card packets and train new employees.
• Ad Hoc processing of payables as needed.
• Responsible for pre-service preparations including distributing giving bags and café starting cash for all venues.
• Filing
• Run Report for first time givers.
• Pull giving statements upon request and giving questions
• Quarterly send report and all staff receipts to comptroller.
• Go to the bank weekly to deposit giving and submit mileage.
• Pay the Electricity Bill monthly and any bills as needed from the Business Office.

• Send weekly Facility Schedule Report to various entities
• Distribute keys / fobs as needed and sign policy (update policy as needed)
• Unlock Buildings as needed.

• Set-up all new employees:
• Mail slots
• Order name plates
• Add to the WE staff phone list
• Orient new hires to phone use as needed
• Distribute and collect signatures for childcare and Kids Edge workers’ paychecks as picked up.

• Cultivate volunteer team to act as backup, as needed
• Special projects as assigned
• Other duties as assigned
• Intentionally disciple others
• Maintain a strong working relationship by walking in our virtues of Holy, Humble, Healthy, Hungry.
• Actively communicating with appropriate individuals on relevant matters and events.
• This person is loving Jesus more, journeying together well with others in community and bringing tangible hope to more and more people. Intentionally disciple others
• Commitment to personal time with God every day to pursue a heart that loves Jesus, and to ongoing spiritual, personal, and professional growth
• Active prayer intercessor
• Agreement with our Statement of Faith, and demonstration of that faith through actions and lifestyle
• Order…