Service Writer

About Kraftsman Commercial Playgrounds & Water Parks

Kraftsman Commercial Playgrounds & Water Parks is a family‑owned business with over 40 years of experience designing, building, and servicing commercial playgrounds, splash parks, and recreational spaces across Texas and the surrounding region. Our success comes from a simple approach: build exceptional fun, deliver dependable quality, and treat every project as an opportunity to strengthen communities – and that takes people with creativity, dedication, and a genuine love for building something that brings joy to the community.

We’re searching for a Service Writer who thrives in a fast‑paced, detail‑driven environment and enjoys keeping operations running smoothly. You’ll be the organizational backbone of our Service Department, ensuring that service requests, schedules, parts, and communication all flow efficiently. You should bring strong experience in service coordination, scheduling, customer service, or administrative support, along with excellent communication and multitasking abilities. Familiarity with scheduling software, CRM tools, or work‑order systems is essential, and comfort reading basic technical information related to playground and water system equipment is a plus.

• Coordinate service requests as the primary point of contact for customers and internal teams
• Schedule and organize technician assignments, service calls, and project timelines
• Create and maintain work orders, service logs, inspection reports, and related documentation
• Communicate service updates, scheduling details, and follow‑ups with customers
• Support technicians by ordering, verifying, and preparing parts for installation
• Track service progress to ensure timely and accurate completion of tasks
• Maintain records of warranties, equipment history, and service agreements
• Assist with inventory management for parts, tools, and supplies
• Ensure compliance with safety standards, company policies, and industry requirements
• Provide administrative support to the Director of Service, including departmental reporting

• Experience in service coordination, scheduling, customer service, or administrative support
• Strong organizational skills and the ability to manage multiple priorities
• Excellent written and verbal communication
• Proficiency with CRM platforms, scheduling tools, or work‑order management systems
• Ability to read and understand basic technical information
• Strong problem‑solving skills and attention to detail
• Ability to work independently and collaboratively
• Willingness and ability to commute to the office

The Service Writer primarily works in office with regular communication with field technicians, vendors, and customers. Occasional visits to playgrounds, splash pads, or construction sites may be required. The role involves frequent use of computers, phones, and scheduling systems.

You will play a key role in supporting safe, fun, and innovative commercial playgrounds, splash pads, and water park systems. You will collaborate with a supportive team that values communication, efficiency, and quality. You’ll have opportunities to grow your skills in operations, logistics, and customer service. You’ll be part of a company committed to high standards, safety, and exceptional service. We also provide competitive benefits, including medical, dental, vision, disability, 401(k) match, and paid time off.